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Description
About the role
As our Global Maintenance Manager you will be globally responsible for the quality, efficiency, and safety of vehicle maintenance across all of our micromobility markets. You won’t be managing mechanics directly — instead, you’ll lead through influence: setting the standards, building the metrics, and coaching our local Operations Managers and lead mechanics to perform at their best. You’ll sit at the crossroads of field operations, data analytics, and product. Your primary stakeholders are our regional Operations Maintenance Managers (OMMs) and lead mechanics across Europe. You’ll also act as the product owner for the maintenance section to serve as the key link between local teams and the central teams.
Main tasks and responsibilities:
Define and standardise maintenance processes across all markets, identifying best practices from top-performing workshops and scaling them globally.
Develop KPI frameworks to measure and compare maintenance performance at the mechanic, city, and global level — and create structured city improvement plans where gaps are identified.
Act as product owner for the maintenance section of the Charger app, gathering field feedback, prioritising improvements, and collaborating with the product team on what to build.
Run internal maintenance audits and structured field visits to assess compliance, surface issues, and directly support local teams in improving their operations
Ensure all workshops comply with relevant safety guidelines, SOPs, and local regulations — including owning global initiatives such as document signing campaigns across all markets.
Act as the bridge between local maintenance teams and Bolt’s central teams, channelling field insights and technical concerns into the vehicle development process.
About you:
You have hands-on experience in operations management — ideally in a field-heavy, multi-market environment where you’ve owned processes end-to-end across a large distributed network.
You are data-driven: you know how to build metrics that matter, spot the signal in noisy operational data, and translate findings into clear action plans.
You have strong process thinking – you can document, standardise, and continuously improve workflows, and you know how to get dispersed teams to adopt them.
You’re comfortable leading through influence: you work across cultures and levels, earning trust from frontline mechanics and senior stakeholders alike without relying on direct authority.
You have product thinking skills — you can identify what a tool needs to do, what it doesn’t, and how to communicate requirements clearly to a development team.
Technical understanding of hardware or vehicle systems is a strong plus — enough to distinguish meaningful field issues from noise when local teams bring problems to you.
Are you interested in this position?
Apply by clicking on the “Apply Now” Button below!
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