Position Overview

A technology-driven financial services business in Estonia is looking for a motivated Junior Fintech Customer Support Associate to join its customer service team. This entry-level position is suitable for someone who enjoys helping people, learning new technologies, and developing professional communication skills within the financial technology industry.

The successful candidate will assist customers with routine questions about digital financial products, online account services, payments, and platform functionality. Working under the guidance of experienced colleagues, the associate will learn internal support procedures, develop product knowledge, and build the skills needed to handle increasingly complex customer enquiries.

Key Responsibilities

• Assist customers with straightforward enquiries about digital accounts, payment services, and platform features.

• Respond to incoming support requests through email, chat, and other approved communication channels.

• Explain basic service procedures, account functions, and troubleshooting steps using internal knowledge resources.

• Collect relevant information from customers to help identify the cause of service issues.

• Create and update support tickets, ensuring that customer requests are recorded accurately.

• Follow up on unresolved enquiries and keep customers informed of progress within approved communication guidelines.

• Refer technical problems, unusual transaction issues, and sensitive account matters to experienced support staff.

• Help maintain frequently asked questions, customer guidance materials, and internal support documentation.

• Follow identity verification, privacy, and information security procedures when handling customer enquiries.

• Participate in training sessions to improve product knowledge, communication, and problem-solving skills.

• Contribute suggestions for improving customer guidance and simplifying common support processes.

Requirements and Skills

• Secondary school qualification, diploma, or degree in Business, Communications, Information Technology, Finance, or a related discipline.

• Previous work experience is welcome but not essential.

• Clear written communication and a professional telephone manner.

• Basic computer skills and confidence using digital applications.

• Willingness to learn customer service software, ticketing systems, and financial technology platforms.

• Ability to follow instructions, manage assigned tasks, and maintain accurate records.

• Positive attitude, patience, and a genuine interest in helping customers.

• Ability to work collaboratively and accept feedback from supervisors.

• English communication skills appropriate for the customer base; additional languages are beneficial.

Ideal Candidate

The ideal applicant is eager to learn, dependable, and comfortable asking questions when clarification is needed. They should approach customer problems methodically, treat every enquiry respectfully, and understand the importance of accuracy when supporting financial services.

Career Development

This role provides a foundation for career progression into customer service specialist, technical support, customer success, account support, or fintech operations positions. Training and hands-on experience will help the successful candidate build a strong understanding of digital financial products and customer service standards.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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