About the Role

An Estonia-based technology organisation is seeking an IT Support Specialist to help maintain reliable workplace technology and provide responsive assistance to employees. The role focuses on end-user computing, account administration, device configuration, software troubleshooting, and the day-to-day technical services that keep business operations running smoothly.

You will serve as a key point of contact for employees experiencing technical difficulties, ensuring that incidents are handled professionally and that common IT requests are resolved efficiently. You will also contribute to maintaining accurate IT asset records, strengthening endpoint security, and improving internal support documentation.

The ideal candidate is practical, service-oriented, and comfortable working across a range of hardware, software, and workplace technology systems.

Main Responsibilities

• Deliver day-to-day technical support for employee laptops, desktop computers, mobile devices, printers, and office peripherals.

• Configure user accounts, permissions, email access, collaboration tools, and approved business applications.

• Troubleshoot operating-system issues, software installation failures, device performance problems, and network connectivity interruptions.

• Assist with onboarding and offboarding by preparing equipment, configuring access, and following established account-management procedures.

• Support Microsoft 365 or comparable productivity environments, including email, calendars, document collaboration, and video conferencing.

• Maintain IT asset inventories, equipment assignment records, warranty information, and software licensing documentation.

• Apply approved device configurations, software updates, endpoint protection settings, and security patches.

• Identify potential phishing incidents, suspicious device behaviour, and unauthorised access concerns, escalating them through the correct channels.

• Manage support tickets, prioritise requests according to business impact, and keep employees informed of progress.

• Coordinate with external IT vendors and infrastructure specialists when issues require additional expertise.

• Develop and update internal troubleshooting guides, onboarding instructions, and frequently asked questions.

• Assist with routine technology audits and recommend improvements to workplace IT processes.

Candidate Profile

• Diploma, degree, or professional training in IT support, computer systems, information technology, or a related discipline.

• Practical experience in a service desk, desktop support, IT operations, or workplace technology environment.

• Familiarity with Windows 10/11, Microsoft 365, user-account administration, and endpoint troubleshooting.

• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and common network connectivity issues.

• Experience with Active Directory, Microsoft Entra ID, endpoint-management tools, or comparable technologies is beneficial.

• Knowledge of access controls, multifactor authentication, endpoint security, and safe handling of business information.

• Ability to communicate clearly, organise competing requests, and maintain professional service standards.

• A proactive approach to troubleshooting, documentation, and continuous learning.

Fluency in English is important for technical documentation and collaboration. Estonian language skills may be beneficial depending on the organisation and the employees supported.

Performance Expectations

Success in this position will be measured by the quality and consistency of technical support, timely ticket resolution, accurate asset records, effective communication, and adherence to security procedures. The successful candidate should be able to resolve routine issues independently while recognising when an incident requires specialist intervention.

What Makes This Role Attractive?

The position provides broad exposure to workplace IT, endpoint management, identity administration, and information security. It is a strong fit for a support professional who wants to build a solid technical foundation and progress towards systems administration, cloud operations, or IT service management.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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