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Description
ABOUT THE JOB
What will be the challenge:
We are looking for an
IT Support Specialist (m/f/d)
(unlimited, full-time) Join our team at our location in Tallinn – flexible working conditions available
You will join the IT Support team, where your daily responsibilities will include:
- Supporting 24/7 IT operations by handling incidents, service requests, and monitoring alerts across multiple business-critical systems, including logging and responding to customer contacts via email and phone.
- Categorizing and prioritizing incidents and service requests to ensure effective, timely, and efficient resolution.
- Performing initial analysis and troubleshooting and providing first-line support to resolve incidents and service requests promptly.
- Escalating cases to the appropriate next level of support when necessary.
- Following up on incidents and service requests and ensuring documentation is accurate and complete.
- Coordinating with the next level of support to facilitate timely resolution.
- Communicating with customers to keep them informed about progress, planned changes, and scheduled outages.
- Handling user access management requests.
We do look for your applications and cover letters in English!
Our plus points:
- Inclusive and valuing culture: At Riverty, you can be who you are. We strive to create an inclusive environment and an appreciative culture, enhanced by our employee networks.
- Health & Wellbeing: Your physical and mental health is important to us. Take advantage of our various preventive care and support services.
- Professional and Personal Development: Take advantage of our numerous training and development opportunities. Benefit, for example, from training courses offered by Bertelsmann University, language courses or leadership trainings.
- Monetary Benefits & Discounts: Know that you’re appreciated with plenty of employee benefits & discounts just for you.
- Flexibility: Our diverse working models empower you to customize your work to perfectly align with your preferences. Benefit from mobile office, flexible working hours and part-time models.
Are you interested in this position?
Apply by clicking on the “Apply Now” Button below!
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#RecruitmentServices #EmploymentPortal.
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