ABOUT THE JOB

As an IT Onsite Support engineer, your mission is to ensure a seamless and productive technology experience for employees by providing reliable onsite and remote technical support, maintaining end-user devices and workplace technologies, and resolving IT issues efficiently. You will play a key role in supporting modern workplace services, enabling smooth collaboration, and continuously improving the quality of IT support across the organization.

How You Will Make an Impact:

• Provide second line onsite and remote technical support for end users, ensuring timely resolution of hardware, software, and connectivity issues
• Diagnose and troubleshoot incidents related to Windows, MacOS and mobile devices, peripherals, printers, and collaboration tools
• Install, configure, maintain, and support desktop and laptop computers, mobile devices, and related equipment
• Assist users with Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office applications
• Support device enrollment, compliance, and management activities using Microsoft Intune
• Perform provisioning, deployment, and replacement of end-user devices using Microsoft Autopilot and standard deployment processes
• Support meeting rooms, video conferencing equipment, and collaboration technologies
• Maintain accurate documentation of incidents, service requests, asset inventory, and support procedures
• Collaborate with other IT teams to escalate and resolve complex technical issues
• Contribute to continuous improvement initiatives by identifying recurring issues and recommending solutions
• Deliver work in a timely manner
• Adhere to Regulatory policies and procedures

What Makes You a Great Fit:

• Good understanding of Windows and MacOS operating systems
• Experience in deploying, configuring, and troubleshooting desktop, laptop, and mobile hardware
• Knowledge of Microsoft Intune for device management, enrollment, and compliance
• Understanding of Microsoft 365 services such as SharePoint Online, OneDrive for Business, Teams, and Office applications
• Familiarity with Azure Active Directory and user account administration
• Good understanding of printing services and print management solutions
• Experience with Windows device deployment and lifecycle management, including Microsoft Autopilot
• Basic understanding of ITIL principles and service management processes
• Experience using ticketing, Asset and CI management systems and remote support tools
• Strong troubleshooting and problem-solving skills
• Good customer service and communication skills
• Ability to work independently and prioritize tasks in a fast-paced environment
• Fluent local language and English is required in spoken and written communication

Why You Will Love Working Here:

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training.
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor’s note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Gross salary. 2500-3200 EUR/month, which is to be determined depending on your level of experience and competencies

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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