Description
- Primarily responsible for installation, configuration, repair, replacement of workstation, other hardware components and software applications
- Works closely with users to ensure smooth, uninterrupted operation of workstations and all related peripherals
- Security operations including remediations, virus prevention, user and email risk analysis, vulnerability management and Identity and Access Management
- Supports local network infrastructure, desk side LAN, Wi-Fi, and hardware changes
- Supports Executive level issues including PC and Mac (hybrid, remote support)
- Responsible for Enterprise Core Services (Active Directory, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, O365 Management)
- Server Management including patch oversight, OS upgrades, new builds, DC deployment and decommissioning
- Implement and support compliance controls and auditing (IAM, Zero Trust, Domain and endpoint hardening)
- Mobile Device Management and Mobile App Management
- Performs formal system design bases on IS management methodologies
- Applies Quality Control and Quality Assurance principles
- Ability to communicate complex technical concepts to individuals varying various technical ability
- Writes and maintains complete and concise technical project documentation
- Presents training presentations on multiple technical levels
- Familiar with ITIL best practices in time management and project management
- Other duties as assigned
- Are you interested in this position?
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