Description

  • Primarily responsible for installation, configuration, repair, replacement of workstation, other hardware components and software applications
  • Works closely with users to ensure smooth, uninterrupted operation of workstations and all related peripherals
  • Security operations including remediations, virus prevention, user and email risk analysis, vulnerability management and Identity and Access Management
  • Supports local network infrastructure, desk side LAN, Wi-Fi, and hardware changes
  • Supports Executive level issues including PC and Mac (hybrid, remote support)
  • Responsible for Enterprise Core Services (Active Directory, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, O365 Management)
  • Server Management including patch oversight, OS upgrades, new builds, DC deployment and decommissioning
  • Implement and support compliance controls and auditing (IAM, Zero Trust, Domain and endpoint hardening)
  • Mobile Device Management and Mobile App Management
  • Performs formal system design bases on IS management methodologies
  • Applies Quality Control and Quality Assurance principles
  • Ability to communicate complex technical concepts to individuals varying various technical ability
  • Writes and maintains complete and concise technical project documentation
  • Presents training presentations on multiple technical levels
  • Familiar with ITIL best practices in time management and project management
  • Other duties as assigned 
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