What you will lead

• Develop and implement a Baltic-wide IT strategy aligned with our business priorities.
• Build the IT roadmap, investment plan and budget, and ensure that priorities deliver measurable value.
• Lead cross-border digitalisation and business software implementation projects.
• Coordinate IT service delivery, user support, suppliers, service levels and escalations.
• Drive the continued development of Microsoft 365, SharePoint, Teams, Power Platform, Azure and Power BI.
• Lead the controlled rollout of Zoho solution from Estonia to Latvia and Lithuania.
• Identify opportunities to use AI and automation to reduce manual work, improve quality and save time.
• Establish clear principles for data ownership, data quality, reporting and analytics across the Baltics.
• Oversee IT architecture, cybersecurity, access management, cloud services, business continuity and data protection.
• Work with business teams to simplify processes before automating or digitising them.
• Lead and coordinate local IT teams, project managers and external service providers.

The impact you will make:

You will help create:

• a secure, reliable and user-friendly technology environment;
• more consistent IT practices across Estonia, Latvia and Lithuania;
• smarter and simpler business processes;
• better use of data in management decisions;
• practical, responsible use of AI and automation;
• a stronger connection between technology and business performance.

We are looking for someone who

• has proven experience leading an IT function, digital transformation or a major business software implementation;
• has coordinated projects across countries, business units or distributed stakeholder groups;
• understands how to manage budgets, suppliers, projects, risks, service levels and management reporting;
• has strong practical knowledge of the Microsoft ecosystem, particularly Microsoft 365, SharePoint, Teams and Power Platform;
• understands systems integration, cloud services, data governance, cybersecurity and business continuity;
• can translate business problems into clear requirements and workable technology solutions;
• is comfortable making decisions based on impact, cost, dependencies, user needs and risk;
• communicates technical topics clearly to both senior leaders and everyday users;
• knows how to lead change, involve key users and make sure new solutions are actually adopted.

What matters most:

Extensive hands-on experience and strong professional expertise in IT leadership are essential. A relevant higher education qualification is an advantage, but not a prerequisite.

You should be fluent in Estonian and English. Latvian or Lithuanian language skills are an advantage.