Company Overview

We operate in the financial technology sector, supporting digital financial services through reliable partnerships with technology providers, payment processors, banking institutions, and external service vendors. Our operations depend on effective supplier coordination, service quality monitoring, and strong professional relationships.

We are looking for a Fintech Vendor Relationship Specialist to support the management and coordination of external technology and financial service providers.

Role Summary

The successful candidate will manage day-to-day vendor communication, monitor service delivery, coordinate operational requirements, and support relationship management across fintech partnerships. The position requires strong organisational abilities, commercial awareness, and an understanding of the operational requirements of digital financial services.

Key Responsibilities

• Maintain professional relationships with payment processors, technology vendors, banking partners, and external service providers.

• Coordinate vendor onboarding, documentation collection, and internal approval procedures.

• Monitor vendor performance against agreed service standards and operational expectations.

• Track service delivery issues, contractual milestones, and outstanding vendor requests.

• Organise periodic vendor performance reviews and maintain accurate relationship records.

• Collaborate with procurement, compliance, finance, and technology departments on vendor-related matters.

• Assist in reviewing service agreements, operational requirements, and vendor documentation.

• Identify potential service delivery risks and escalate significant concerns.

• Support the evaluation of new fintech service providers and technology partners.

• Prepare vendor performance summaries and relationship management reports.

• Follow up on unresolved technical, financial, and operational matters with external partners.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Finance, Management, Economics, or a related discipline.

• Experience in vendor management, relationship management, procurement, or financial services operations.

• Understanding of fintech service providers, payment processing, or digital banking operations.

• Strong written and verbal communication skills.

• Familiarity with CRM platforms, vendor management systems, and business reporting tools.

• Good negotiation, coordination, and problem-solving abilities.

• Ability to manage multiple external relationships and competing priorities.

• Strong documentation and organisational skills.

• Professional approach to confidential business information and commercial relationships.

Benefits

• Fully remote working opportunity within Estonia.

• Opportunity to develop expertise in fintech partnerships and financial services.

• Exposure to international technology and payment service providers.

• Professional development and continuous learning opportunities.

• Collaborative and internationally oriented working environment.

Application Instructions

Applicants should provide an updated CV detailing their experience in vendor management, business relationships, procurement, or financial services. Candidates should highlight their experience coordinating external partners and managing service delivery expectations.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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