A customer-focused fintech position dedicated to analysing digital financial-service experiences and identifying ways to make products easier, clearer, and more effective for users. The role combines customer insight, data analysis, digital product knowledge, and process improvement.

Core Responsibilities

• Analyse customer interactions across digital financial products and service channels.
• Review customer feedback, service data, transaction journeys, and operational metrics.
• Identify recurring customer difficulties and recommend practical improvements.
• Work with product, UX, technology, and customer-service teams to improve digital experiences.
• Analyse customer journeys across account opening, payments, transfers, authentication, and other financial services.
• Prepare reports and dashboards covering customer experience trends and performance indicators.
• Support testing of new product features from a customer-experience perspective.
• Investigate recurring service issues and identify potential root causes.
• Contribute to improvements in digital self-service tools and customer-support processes.
• Translate customer insights into clear requirements for product and technology teams.
• Monitor the impact of implemented improvements and provide follow-up analysis.
• Maintain structured documentation of customer-experience findings and recommendations.

Ideal Candidate

• Experience in fintech, digital banking, payments, customer analytics, product operations, or a related field.
• Strong understanding of digital financial products and customer journeys.
• Experience analysing customer data, feedback, service metrics, or product performance.
• Strong analytical and problem-solving skills.
• Familiarity with CRM systems, analytics platforms, dashboards, or customer-experience tools.
• Understanding of UX principles and digital product development is beneficial.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to convert data into practical recommendations.
• Comfortable working with multidisciplinary teams.
• Professional English proficiency.

The Opportunity

This role provides an opportunity to influence how customers interact with modern financial technology. You will combine data, customer insight, and digital-product knowledge to help create smoother and more intuitive fintech experiences across Estonia’s evolving financial technology sector.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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