Position Summary

We are seeking a technically capable Fintech Application Support Specialist to support the daily operation, stability, and usability of financial technology applications. The successful candidate will investigate application issues, assist internal and external users, monitor system performance, and coordinate with engineering teams to resolve incidents affecting digital financial services.

This position is suited to a professional who combines technical troubleshooting skills with customer service awareness and an understanding of the operational demands of digital banking, payment platforms, and financial software.

Key Responsibilities

• Provide first- and second-line support for fintech applications, internal tools, and payment-related systems.

• Investigate application errors, login difficulties, transaction-status issues, and unexpected system behaviour.

• Monitor support queues, classify incidents by priority, and ensure that reported issues receive appropriate attention.

• Troubleshoot application configuration, access permissions, connectivity, and common integration problems.

• Work with software developers, infrastructure engineers, and payment operations teams to resolve complex incidents.

• Maintain accurate incident records, troubleshooting notes, and resolution documentation.

• Assist with application releases, configuration changes, user acceptance testing, and routine system maintenance.

• Analyse recurring support issues and recommend improvements to application reliability and user experience.

• Communicate technical problems and workarounds clearly to customers and internal stakeholders.

• Follow established procedures for access management, data protection, incident escalation, and information security.

Candidate Requirements

• Degree in Information Technology, Computer Science, Software Engineering, or equivalent practical experience.

• Experience in application support, technical support, IT operations, or software troubleshooting.

• Understanding of web applications, databases, APIs, and common network-related issues.

• Basic knowledge of SQL and application log analysis.

• Familiarity with ticketing systems such as Jira Service Management, ServiceNow, or comparable platforms.

• Ability to prioritise incidents and work systematically under time pressure.

• Strong communication skills and a customer-focused approach.

• Experience supporting financial applications or payment systems is an advantage.

• Professional working proficiency in English; Estonian language skills are beneficial.

Technical Environment

The role may involve cloud-hosted applications, monitoring dashboards, relational databases, API tools, incident-management systems, and standard IT service-management processes.

Why This Opportunity?

You will play an important role in maintaining the reliability of financial technology services. The position provides opportunities to deepen your technical knowledge, develop incident-management expertise, and work closely with software engineering and financial operations teams.

Ideal candidate: A dependable technical problem-solver who can investigate issues methodically, communicate clearly, and maintain service quality in a fast-moving fintech environment.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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