Job Description

Here, we are looking for a Senior Quality Lead for FinCrime to lead, develop, and inspire a high-performing team of Quality Team Leads and Specialists. In this pivotal role, you will bridge operational quality and senior leadership – translating high-level regulatory strategy into actionable, impact-driven processes.

You will own the Quality strategy across the FinCrime domain, ensuring our operations remain fully compliant with global AML/CFT regulations while maintaining the fast, effortless service our customers expect.

What You’ll Do

1. Leadership & People Development

• Drive Team Excellence: Lead, mentor, and empower a team of Quality Leads and Specialists, modeling success behaviors and living Wise values.

• Cultivate Talent: Conduct career check-ins, foster growth opportunities, and build clear paths for professional development.

• Foster Culture: Promote a culture of continuous learning, psychological safety, delegation, and knowledge sharing.

2. Operational Management & Data Literacy

• Execute Strategy: Turn overarching quality objectives into phased implementation plans that optimize processes without disrupting operations.

• Hit Targets: Drive team performance to meet and exceed KPIs/SLAs, contributing directly to the quarterly Quality KPI tree.

• Capacity Planning: Forecast demand and allocate resources effectively within the FinCrime quality squad.

• Data-Driven Insights: Partner with analytics teams to build performance dashboards, analyze complex risk/quality trends, and guide strategic decision-making.

3. FinCrime Expertise & Quality Assurance

• Domain Ownership: Act as the subject matter expert on FinCrime operations (AML, Fraud, Sanctions, Reporting) and Quality Assurance frameworks.

• Continuous Improvement: Lead root-cause analyses on quality gaps and feed insights back into processes to reduce organizational risk.

• Risk-Based QA: Embed a rigorous, risk-based approach across all FinCrime tools, processes, and workflows.

• Governance & Audit: Serve as the point of contact during internal audits, manage escalations, and provide regular updates to senior executive leadership.

4. Stakeholder & Project Management

• End-to-End Delivery: Drive complex quality initiatives from inception to delivery—managing blockers, timelines, and documentation.

• Strategic Alignment: Align FinCrime quality goals with broader company-wide OKRs.

• Cross-Functional Partnership: Collaborate closely with FinCrime Product Managers and Operational Heads to balance regulatory compliance with exceptional customer outcomes.

Must-Have Qualifications

• FinCrime & Quality Operations Leadership: 3+ years of experience managing small-to-medium-sized operational teams specifically in Financial Crime (FinCrime), KYC, or Quality Assurance functions.

• Regulatory Expertise: Advanced, up-to-date working knowledge of global AML/CFT regulatory frameworks, compliance standards, and emerging financial crime trends.

• Communication & Cross-Cultural Collaboration: Exceptional written and verbal English skills, with a demonstrated ability to draft comprehensive reports and collaborate across global teams, cultures, and time zones.

• Problem Solving & Solution Design: Strong analytical mindset with a track record of diagnosing recurring quality gaps and implementing actionable, scalable solutions.

• Operational Agility: Thrives in fast-paced, high-pressure environments; adept at prioritizing effectively and adapting quickly to shifting regulatory and operational needs.

• Ownership & Professionalism: Proactive, punctual, and self-directed, with a high degree of accountability and personal responsibility.

• Right to Work in Estonia

  • We don’t offer visa or relocation support for this role.

Nice-to-Have Qualifications

• Educational Background: Bachelor’s degree in Finance, Business Administration, Law, or a related discipline.

• Professional Certifications: Industry-recognized credentials such as CAMS, ICA, or equivalent specialized certifications focusing on AML, Fraud, EDD, Sanctions, or Risk Management.

• Data & BI Proficiency: Hands-on experience working with Business Intelligence and analytics tools (e.g., Looker, Superset, Redash, MicroStrategy/Microtab).

Why Join Us?

• High Impact: Directly shape how Wise combats financial crime at scale while protecting millions of customers worldwide.

• Growth & Ownership: Work in an autonomous environment that rewards innovation, accountability, and continuous improvement.

• Collaborative Culture: Join a supportive, fast-paced team dedicated to transparency and operational excellence.

How to Apply

If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English.

We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later – otherwise, someone else might grab your dream job 💚

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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