We provide vital financial services, from e-money accounts through to income advance products to over three million customers across the UK and Europe.

What you’ll be doing:

• Communicate daily with our service providers.

• Ensure the accuracy of payments

• Escalate and contribute to possible technical and operational problems in relation to payments

• Handle customers’ payment recalls, missing payments, closure payments, and chargeback requests.

• Handle and process all necessary financial payments (non-automatic) on customer accounts.

• Support our Customer Support team and Anti-Money Laundering team on customer escalations.

• Analyze, detect, and escalate any possible unusual customer behavior and trends in payment recalls

• Handle Card payment top-ups reviews and approval

• Handle Chargeback settlement upon chargeback outcome

• Perform APP fraud reviews and process claim in accordance to the regulatory procedures

• Be accountable for KPIs, SLAs, and Goals in the area of Payments are met

What we are looking for:

• Minimum 1-year experience in a finance-related role and Bachelor’s degree

• Excellent spoken and written command of English

• Experience with MS Excel or other spreadsheet software

• High attention to detail

• Ability to work on several tasks at the same time combined with the capability to handle routine

• Excellent organizing and time management skills

• 1+ years of experience in Payments and Card processing

What benefits we offer:

• Ample opportunity for personal growth at one of the leading tech startups in Europe

• A flat structure with open communication where everyone has a voice

• High degree of autonomy in a motivated and talented international team

• A stack of modern technologies

• Generous stock options and competitive salary

• Hybrid working (Monday, Tuesday, Thursday in the office)

• Working abroad

• Additional vacation days based on tenure

• Enhanced sick days, day off on birthday, voluntary day, days off for a wedding and more

• Monese VIP account