Company Overview

The organisation operates within the financial technology and digital services industry, where business performance depends on effective execution, reliable operating processes, cross-functional coordination and the ability to adapt to changing market conditions. Its activities require alignment between strategic priorities, customer needs, technology development and operational delivery.

The Executive Leadership & Business Operations function supports organisational effectiveness by translating strategic objectives into coordinated execution plans, strengthening management processes and improving visibility into business performance. The function works across departments to clarify priorities, monitor progress, address operational challenges and ensure that important initiatives receive appropriate attention.

The organisation values clear accountability, evidence-based decision-making, responsible resource management and effective collaboration across distributed teams. Business operations therefore serves as an important connection between leadership decisions and the teams responsible for implementing them.

Role Summary

The Director of Business Operations & Strategy will oversee strategic execution, business planning coordination and operational effectiveness across the organisation. The role is designed for an experienced professional who can work with executive stakeholders to translate business objectives into practical operating priorities, measurable outcomes and coordinated implementation plans.

The successful candidate will help leadership maintain a clear view of organisational performance, identify dependencies between departments and address barriers that affect execution. Responsibilities will include coordinating strategic planning cycles, reviewing business performance, improving management reporting and establishing operating processes that support accountability and efficient decision-making.

The position requires a broad understanding of business operations, commercial performance, organisational planning and change management. The director must be able to move between high-level strategic discussions and detailed operational analysis, ensuring that proposed initiatives are both strategically relevant and practically achievable.

Working remotely within Estonia, the Director will collaborate with senior stakeholders and functional leaders across the organisation. The role requires strong judgement, discretion, structured communication and the ability to manage competing priorities in a changing business environment.

Key Responsibilities

• Strategic execution: Translate organisational objectives into practical execution plans, ensuring that priorities are supported by clear ownership, defined milestones and appropriate performance measures.

• Business planning: Coordinate annual, quarterly and periodic business planning activities with relevant functional leaders. Help ensure that departmental plans align with organisational objectives and available resources.

• Executive decision support: Prepare decision briefs, management presentations and strategic reviews that communicate business performance, implementation progress, operational challenges and recommended actions.

• Performance management: Establish and maintain appropriate reporting processes for key business indicators. Review performance against agreed targets and investigate material deviations requiring management attention.

• Cross-functional alignment: Coordinate activities across finance, product, engineering, marketing, sales, customer success and operations to reduce duplication, clarify dependencies and support timely execution.

• Operational effectiveness: Review organisational workflows, decision-making processes and internal coordination practices to identify opportunities for improved efficiency, consistency and accountability.

• Strategic initiative oversight: Monitor the progress of high-priority business initiatives, identify delivery risks and coordinate corrective actions with the relevant owners.

• Resource planning: Work with functional leaders to evaluate resource requirements, competing priorities and operational constraints. Support recommendations concerning capacity, budgets and allocation of effort.

• Management reporting: Develop structured reporting routines that provide leadership with timely visibility into business performance, strategic progress, operational risks and unresolved decisions.

• Business process improvement: Identify inefficient or fragmented processes and coordinate improvement initiatives that simplify workflows, clarify responsibilities and strengthen operational controls.

• Financial and commercial coordination: Collaborate with finance and commercial teams to review budgets, operating costs, revenue performance and business forecasts in support of management planning.

• Risk identification: Identify operational and execution risks that could affect business objectives. Work with appropriate specialists to evaluate potential impacts and develop mitigation plans.

• Governance and accountability: Support clear decision rights, escalation procedures, meeting structures and documentation standards so that important decisions and actions are tracked consistently.

• Change management: Coordinate the operational aspects of organisational changes, including implementation planning, stakeholder communication, progress monitoring and follow-up.

• Leadership meeting coordination: Organise appropriate business review processes, prepare agendas and supporting materials, document decisions and track agreed actions to completion.

• Business intelligence utilisation: Work with analytics teams to ensure that management decisions are supported by reliable performance data, meaningful indicators and consistent reporting definitions.

• Organisational communication: Help communicate strategic priorities and operational changes clearly across distributed teams, ensuring that relevant stakeholders understand objectives, responsibilities and timelines.

• Continuous improvement culture: Encourage structured problem-solving, ownership of results and constructive review of business processes. Identify lessons from completed initiatives and apply them to future planning.

• Executive stakeholder collaboration: Maintain professional working relationships with senior stakeholders, providing clear analysis, raising material concerns and presenting alternative courses of action when appropriate.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Management, Economics, Finance, Engineering Management or a related discipline. An MBA or relevant postgraduate qualification is an advantage.

• Significant professional experience in business operations, corporate strategy, strategic programme management, management consulting or a comparable senior business role.

• Demonstrated experience coordinating cross-functional initiatives and translating strategic objectives into measurable execution plans.

• Strong understanding of organisational performance management, business planning, operational processes and management reporting.

• Experience preparing executive presentations, strategic assessments, performance reviews and decision-support materials.

• Ability to analyse business performance, identify operational problems and recommend practical improvements.

• Strong commercial and financial literacy, including familiarity with budgets, business forecasts, cost drivers and performance indicators.

• Experience coordinating stakeholders across multiple functions, managing competing priorities and resolving execution dependencies.

• Strong project and programme management capabilities, including risk tracking, milestone management and action follow-up.

• Excellent written and verbal communication skills, with the ability to communicate clearly with senior stakeholders and distributed teams.

• Sound judgement, discretion and a professional approach to confidential business information.

• Ability to make structured decisions under uncertainty while distinguishing immediate operational requirements from longer-term strategic priorities.

• Familiarity with fintech, digital banking, payments, SaaS or another technology-driven business environment is beneficial.

• Experience working in remote or geographically distributed organisations is an advantage.

• Professional English proficiency and the ability to collaborate effectively across different functions and working styles.

Benefits

• Remote working within Estonia, with opportunities to collaborate with senior stakeholders and cross-functional teams.

• Opportunity to contribute to strategic execution and organisational effectiveness at a senior level.

• Broad exposure to business planning, performance management and operational decision-making.

• Professional development through complex business initiatives and collaboration across multiple functions.

• Opportunities to influence internal processes, management reporting and execution practices.

• A working environment that values accountability, sound judgement, analytical thinking and effective communication.

• The opportunity to contribute to organisational scalability and sustainable business performance.

• Collaboration with professionals across finance, technology, commercial functions and customer operations.

Application Instructions

Applicants should submit an up-to-date CV outlining their experience in business operations, corporate strategy, senior programme management or related leadership functions. The application should highlight the scale and complexity of initiatives managed, cross-functional responsibilities and measurable contributions to business performance.

Candidates are encouraged to describe examples of strategic plans they helped implement, operational processes they improved or management reporting systems they developed. Where possible, explain the business challenge, the candidate’s specific contribution and the resulting outcome without disclosing confidential information.

Shortlisted candidates may be invited to discuss a strategic execution challenge, an operational improvement initiative or a scenario involving competing organisational priorities. Interviews may explore stakeholder management, performance measurement, risk assessment and approaches to improving execution across distributed teams.

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