Position Overview

We are looking for a detail-oriented Digital Payments Analyst to evaluate payment performance, investigate transaction issues, and support the continuous improvement of digital payment services. The role involves analysing payment data, monitoring transaction outcomes, identifying operational inefficiencies, and translating findings into practical recommendations.

The successful candidate will work with payments operations, finance, product, and technical teams to improve transaction success rates, strengthen reconciliation processes, and enhance the overall reliability of payment services. This position is suited to a professional who combines numerical accuracy with an understanding of digital payment systems and customer transaction journeys.

Key Responsibilities

• Analyse payment transaction data to identify trends in approval rates, failures, processing times, and transaction volumes.

• Monitor payment performance across cards, bank transfers, digital wallets, and other supported payment methods.

• Investigate failed, delayed, duplicated, or disputed transactions in collaboration with operational and technical teams.

• Support daily reconciliation activities and investigate discrepancies between internal records and payment provider reports.

• Prepare dashboards and regular reports covering transaction performance, payment costs, refunds, and chargebacks.

• Identify recurring issues affecting customer payment experiences and recommend corrective actions.

• Collaborate with product teams to assess the performance of new payment features and service enhancements.

• Assist with payment provider reviews by analysing service quality, processing fees, and operational performance.

• Maintain clear documentation of analytical findings, operational incidents, and recommended improvements.

• Support the implementation of appropriate controls for payment data quality, transaction monitoring, and reporting.

Qualifications and Experience

• Degree in Finance, Economics, Business Analytics, Mathematics, Information Systems, or a related field.

• Two or more years of experience in payments analysis, financial operations, business intelligence, or fintech.

• Strong Excel or Google Sheets skills and practical experience analysing structured datasets.

• Familiarity with SQL and reporting tools such as Power BI, Tableau, or equivalent platforms.

• Understanding of card payments, bank transfers, payment gateways, reconciliation, refunds, and chargebacks.

• Ability to identify patterns, investigate discrepancies, and communicate findings to technical and non-technical stakeholders.

• Strong attention to detail, numerical reasoning, and report-writing skills.

• Knowledge of payment regulations, fraud controls, or European payment services is an advantage.

Performance Expectations

Success in this role will be assessed through the accuracy and usefulness of analytical reporting, the timely investigation of payment discrepancies, the identification of recurring transaction issues, and the quality of recommendations that improve payment operations.

Why This Opportunity

You will contribute to the performance of digital financial services by turning payment data into actionable operational and business insights. The role offers exposure to payment infrastructure, financial analytics, customer transaction behaviour, and cross-functional fintech projects.

Ideal candidate: An analytical professional who can connect payment data with operational realities and produce clear recommendations that improve efficiency and service reliability.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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