A customer- and technology-focused position supporting the day-to-day operation of digital banking services. The role is designed for a professional who can combine operational discipline with an understanding of digital financial products, transaction processes, and technology-enabled customer services.

Responsibilities

• Support daily operational activities across digital banking products and financial services.
• Monitor account, payment, transfer, and transaction processes to ensure smooth service delivery.
• Investigate operational exceptions, failed transactions, and account-related issues.
• Coordinate with technical teams when system incidents affect banking services.
• Review operational data and identify recurring issues or process inefficiencies.
• Assist with onboarding, account servicing, transaction support, and other digital banking workflows.
• Maintain accurate operational records and prepare regular performance reports.
• Participate in testing new digital banking features and service enhancements.
• Help improve internal procedures for handling customer and transaction-related processes.
• Work with compliance and risk teams where operational activity requires additional review.
• Contribute to automation and process-improvement initiatives.
• Ensure assigned activities are completed accurately and within established service standards.

Ideal Candidate

• Experience in digital banking, fintech, payments, banking operations, or financial services.
• Strong understanding of digital financial products and transaction workflows.
• Good analytical and investigative skills.
• Comfortable working with banking platforms, CRM systems, databases, and digital service tools.
• Strong attention to detail when handling financial and customer information.
• Ability to manage multiple operational priorities efficiently.
• Good understanding of service quality, process controls, and operational procedures.
• Strong written and verbal communication skills.
• Professional English proficiency.

What Makes the Role Valuable

You will work close to the operational core of digital financial services, helping ensure that customers receive reliable and efficient banking experiences. The position also offers valuable exposure to fintech technology, payments, digital banking infrastructure, and service optimisation.