Company Overview

The organisation operates in the digital banking and financial technology industry, supporting modern banking services through technology-driven platforms. Its services involve digital account management, electronic transactions and customer-facing financial products designed to make everyday banking more accessible and efficient.

Role Summary

The Digital Banking Disputes Resolution Officer will manage the investigation and resolution of disputed financial transactions arising from digital banking activities. The role focuses on reviewing transaction evidence, assessing dispute claims, coordinating investigations and ensuring that cases are handled accurately and within applicable service timelines.

The successful candidate will play an important role in protecting the integrity of digital banking services by ensuring that transaction disputes receive consistent, evidence-based assessments. This position requires sound judgement, investigative ability and a clear understanding of electronic banking processes.

Key Responsibilities

• Receive, register and assess transaction dispute cases submitted through digital banking channels.

• Investigate disputed card transactions, electronic transfers and other digital payment activities.

• Review transaction histories, payment references, timestamps and supporting documentation.

• Identify possible processing errors, duplicate transactions and unauthorised payment claims.

• Coordinate with relevant banking and payment operations teams to obtain additional investigation evidence.

• Maintain accurate case records and document investigation findings.

• Communicate case progress and resolution outcomes through approved communication channels.

• Monitor outstanding dispute cases and ensure timely follow-up.

• Identify recurring transaction dispute patterns and report potential operational weaknesses.

• Recommend improvements to dispute management procedures and case-handling workflows.

• Handle confidential financial information in accordance with applicable data protection requirements.

• Support internal reporting on dispute volumes, resolution timelines and case outcomes.

Requirements and Qualifications

• Bachelor’s degree in Banking, Finance, Business Administration or a related field.

• Experience in digital banking operations, transaction disputes, payment support or financial services.

• Knowledge of electronic banking transactions and payment processing procedures.

• Strong investigative, documentation and decision-making skills.

• Ability to interpret transaction records and evaluate supporting evidence.

• Familiarity with case management platforms and digital banking systems.

• Excellent written communication and professional customer-handling skills.

• Strong organisational abilities and attention to detail.

• Understanding of financial confidentiality and data protection principles.

• Ability to work effectively with distributed operational teams.

Benefits

• Fully remote working opportunity within Estonia.

• Exposure to modern digital banking operations.

• Professional development in transaction investigations and dispute management.

• Opportunities to work with international financial technology systems.

• Collaborative and technology-focused working environment.

• Long-term career development within digital financial services.

Application Instructions

Applicants should provide an updated CV outlining their experience in banking operations, payment disputes, transaction investigations or financial services. Candidates should highlight their ability to assess financial evidence, manage sensitive cases and communicate investigation outcomes professionally. Successful applicants may be invited for an interview and practical assessment.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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