Company Overview

The organisation operates within the digital banking and financial technology industry, developing online financial services and digital platforms that enable individuals and businesses to access modern banking solutions.

Its services are designed around secure digital experiences, convenient financial transactions and accessible banking technology. The organisation recognises that digital financial services must accommodate users with different abilities, technical experience and accessibility requirements.

It is committed to improving the usability and inclusiveness of its digital platforms while maintaining consistent service quality and compliance with relevant accessibility expectations.

Role Summary

The Digital Banking Accessibility & Inclusion Specialist will help ensure that digital banking applications, websites and customer-facing financial services are accessible and usable by a broad range of customers.

The role involves evaluating digital interfaces, identifying accessibility barriers, coordinating improvements with product and engineering teams, and supporting the adoption of inclusive design practices throughout the product development lifecycle.

The successful candidate will combine knowledge of digital accessibility principles with an understanding of online banking journeys, user experience and financial technology products.

Key Responsibilities

• Evaluate digital banking applications and websites for accessibility and usability issues.

• Conduct accessibility assessments across account registration, authentication, payments and account management journeys.

• Identify barriers that may affect users with visual, auditory, motor or cognitive accessibility requirements.

• Review digital interfaces against recognised accessibility standards, including WCAG.

• Work with UX/UI designers to recommend accessible interface layouts and interaction patterns.

• Collaborate with software engineers to address accessibility issues within digital banking applications.

• Review navigation structures, forms, buttons, notifications and interactive financial features.

• Assess compatibility with screen readers, keyboard navigation and assistive technologies.

• Participate in product reviews to identify accessibility concerns before new features are released.

• Develop accessibility guidelines and practical recommendations for product and engineering teams.

• Support the integration of accessibility requirements into product development processes.

• Review customer feedback to identify recurring usability and accessibility challenges.

• Coordinate accessibility testing and document findings for relevant stakeholders.

• Monitor improvements and maintain records of outstanding accessibility issues.

• Assist with internal awareness sessions on inclusive digital product development.

• Research emerging accessibility practices and recommend relevant improvements to digital banking services.

• Work with customer experience teams to improve accessibility across digital support and self-service channels.

Requirements and Qualifications

• Bachelor’s degree in Human-Computer Interaction, Computer Science, Digital Design, Information Technology or a related discipline.

• Previous experience in digital accessibility, UX research, inclusive design or digital product quality.

• Understanding of WCAG accessibility guidelines and inclusive digital design principles.

• Familiarity with accessibility testing tools and browser-based evaluation methods.

• Knowledge of screen readers and assistive technologies.

• Understanding of web and mobile application interfaces.

• Familiarity with HTML, CSS and basic frontend development concepts is an advantage.

• Experience working with design and collaboration tools such as Figma.

• Understanding of digital banking or financial technology applications is beneficial.

• Strong analytical and evaluation skills.

• Excellent written communication and documentation abilities.

• Ability to collaborate effectively with designers, developers and product teams.

• Strong attention to detail and commitment to improving digital usability.

• Ability to manage assignments independently within a remote working environment.

Benefits

• Fully remote working arrangement within Estonia.

• Opportunity to improve accessibility across modern digital banking platforms.

• Exposure to financial technology product development and inclusive design practices.

• Professional development in digital accessibility and user experience.

• Collaboration with multidisciplinary product, design and engineering teams.

• Opportunity to contribute to more accessible financial services.

• Long-term career development within digital banking and fintech product operations.

Application Instructions

Interested applicants should submit an updated CV detailing their experience in accessibility, inclusive design, UX evaluation or digital product development. Candidates should highlight their knowledge of accessibility standards, testing methodologies and experience improving digital experiences across web or mobile applications.

Are you interested in this position?

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