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Description
What you’ll be doing:
- Provide technical support, troubleshooting and issue resolution to our customers via email, phone, chat or remote web session.
- Manage a queue of support tickets for high priority and complex technical issues.
- Reproduce issues in-house and respond to customers in a timely manner.
- Collaborate with Peers, Mentors, Escalation Engineers, Knowledge Base and other internal tools to provide the most effective, world-class solutions for our customers.
- Evaluate, identify, and escalate platform bugs and issues as they are encountered.
- Maintain a technical understanding of the entire JumpCloud Platform.
- Collaborate with Customer Success Managers, Account Managers and Implementation Engineers to ensure the success of our new customers as they transition into the day-to-day use of our product.
- Develop and maintain knowledge base articles to increase shared knowledge among the entire Support Engineering team.
- Collaborate with peers on projects aimed at improving the customer and Support Engineering operations.
Are you interested in this position?
Apply by clicking on the “Apply Now” Button below!
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