The tools you’ll use

• Vitally → our Customer Success CRM and source of truth for all accounts
• Notion → our internal knowledge base for everything Modash
• Intercom → customer support, newsletters, and in-app communication
• Stripe → subscriptions, payments, and invoices
• Retool → internal admin tool
• FullStory → session recordings for debugging and understanding customer behavior
• Calendly → scheduling customer calls

Requirements

Required skills and experience

• You have 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role
• You communicate clearly in writing and on calls. You can write recaps and emails that are easy to follow and actually helpful
• You’re organized and good at follow-through. You can manage a lot of accounts at once without things slipping
• You think ahead and build a plan with customers, instead of only reacting when something goes wrong
• You learn quickly and can become a Modash product expert fast
• Your English is strong, both written and spoken
• You take ownership. When you hit a roadblock, you keep going and find a way forward
• You’re comfortable working in a startup environment where things move fast and change

Nice-to-haves

• Experience working with influencer marketing teams, e-commerce brands, or in the creator economy
• Familiarity with Shopify brands and how e-commerce teams work day to day
• Experience with common CS and billing tools (for example: Vitally, Intercom, and Stripe)Are you interested in this position?

  Apply by clicking on the “Apply Now” Button below!
  #JobsHubEstonia #GlobalRecrument
  #CareerOpportunities #HiringNow
  #JobSeekersNetwork #EstoniaJobs
  #RecruitmentServices #EmploymentPortal