Description
Responsibilities
- Onboard new customers and get teams live quickly.
- Train clinicians, admins, and compliance teams.
- Monitor adoption through usage data, customer feedback, and frontline support.
- Triage issues, unblock customers, and coordinate closely with Engineering.
- Build strong customer relationships that drive retention and renewals.
- Create playbooks, SOPs, automations, alerts, and support resources to help us scale.
- Surface customer patterns to Product and Engineering and help prioritize improvements.
- Ramp quickly on hospice, post-acute care, documentation, and compliance knowledge.
Are you interested in this position?
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