Responsibilities

• Onboard new customers and get teams live quickly.
• Train clinicians, admins, and compliance teams.
• Monitor adoption through usage data, customer feedback, and frontline support.
• Triage issues, unblock customers, and coordinate closely with Engineering.
• Build strong customer relationships that drive retention and renewals.
• Create playbooks, SOPs, automations, alerts, and support resources to help us scale.
• Surface customer patterns to Product and Engineering and help prioritize improvements.
• Ramp quickly on hospice, post-acute care, documentation, and compliance knowledge.

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