ABOUT THE JOB

We are looking for a Customer Solutions Engineer to take ownership of the technical success of our enterprise banking clients. This is a high-impact, remote consultancy engagement within Europe, requiring availability within ±1 hour CET.

In this role, you will work closely with the CPTO and the Customer team, acting as the primary technical counterpart for global banks operating in highly regulated environments. You will stand at the intersection of product, engineering, and enterprise clients, shaping how our platform scales, integrates, and delivers long-term value.

You own the technical relationship across the client lifecycle. From discovery and architectural guidance to migrations and escalations, you ensure that integrations are scalable, secure, and aligned with product strategy. You are not just solving tickets, you are safeguarding product integrity while building trusted relationships with senior technical stakeholders.

You will guide and elevate support operations and step in directly on complex cases when needed.

The impact you will have Our clients are global banks operating in highly regulated environments. The way we design and manage technical integrations directly impacts scalability, compliance, and long-term value creation.

You will safeguard the integrity of our product by setting clear architectural boundaries, evaluating change requests rigorously, and avoiding custom consultancy traps. At the same time, you will cultivate trusted relationships with technical stakeholders and help develop support operations that are proactive, efficient, and focused on maximizing value throughout the client journey.

What you will do

Technical Advisory

• Discovery & Pre-Sales: Drive technical discovery during the sales process. Act as the subject matter expert on how our product suite (Impact Transactions and Impact Finance) integrates into existing bank infrastructures.

• Security & Auth: Guide bank security teams through the implementation of mTLS, token handling, and user authentication, ensuring they understand the requirements for end-user session handling.

• Feasibility & Scaling: Evaluate client change requests (CRs) and ad-hoc technical demands. Perform research to determine if requests can be met with existing functionality or if they require product development, ensuring we avoid “custom consultancy” traps and maintain a scalable product.

• Migration Leadership: Partner with existing clients to plan and execute technical upgrades.

Client Lifecycle

• Technical Point of Contact: Act as the “face of tech” for enterprise clients. Lead regular technical syncs and provide progress summaries on open issues and Jira tickets.

• Client Onboarding: Walk bank developers through our API documentation and SDKs, providing troubleshooting and best-practice guidance to ensure a fast and smooth onboarding.

• Stakeholder Management: Manage demanding technical stakeholders. Set firm technical boundaries while maintaining a collaborative relationship.

Enable Operations

• Team Leadership & Process Management: Lead and coach the Doconomy support team to provide proactive, high-quality support.

• SLA & Performance: Monitor SLA commitments and collaborate with Engineering to maintain high system uptime and rapid response/repair times.

• Sales Enablement: Maintain and contribute to a library of technical documentation, integration playbooks, FAQs, and Postman collections.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!
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