We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

• Handle high amounts of live chat and phone calls

• Identify and evaluate customers’ needs to deliver satisfaction

• Provide accurate, valid and comprehensive information

• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

• Follow communication procedures, guidelines, and policies

• Go the extra mile to engage customers

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• 1+ years experience of proven customer facing experience or experience as a customer service representative

• Fluency in English and Italian is required to be able to coordinate with overseas partners and stakeholders

• Willing to work weekends and irregular hours which will include night shifts

• Strong ability in using IT for professional use and can handle somewhat technical queries from customers

• Exceptional written communication skill and a good listener

• Ability to multi-task, prioritise, and control time effectively

• Knowledge of the cryptocurrency/blockchain field is a big plus

• Multi-lingual capability is a big plus