Currently Empty: $0
Description
About the role
We are seeking an experienced and analytical Customer Experience Insight Manager to lead the transformation of customer feedback into strategic business intelligence. This role is pivotal in identifying key friction points across the customer journey through rigorous analysis of qualitative and quantitative data. The ideal candidate brings a strong background in customer research, data storytelling, and cross-functional collaboration. They will act as a senior voice of the customer, enabling data-driven decision-making and advocating for improvements that enhance the overall customer experience and support our long-term business goals.
Main tasks and responsibilities:
Turn customer support data into actionable insights to improve service quality and efficiency
Build and maintain dashboards, reports, and analysis that guide CX strategy and decision-making
Identify trends, root causes, and performance gaps across regions and verticals
Contribute to the global strategy to drive impactful user experience improvements
Drive data-informed decision making through clear storytelling and stakeholder engagement
About you:
You have 3+ years of experience working in data analysis, customer insights, or CX strategy.
You are highly skilled in data tools like SQL, Looker, Excel, and dashboarding platforms like Tableau or Power BI.
You’re fluent in English — written and spoken — and can turn complex data into compelling stories.
You have a sharp eye for trends, can identify root causes, and translate findings into clear business actions.
You’re both analytical and pragmatic — comfortable deep in the data, but focused on driving real outcomes for customers.
You thrive in cross-functional teams, and you know how to influence product, ops, and support leaders with data-backed insights
Are you interested in this positio
Apply by clicking on the “Apply Now” button below!
#JobsHubEstonia #GlobalRecrutmen
#CareerOpportunities #HiringNow
#JobSeekersNetwork #EstoniaJobs
#RecruitmentServices #EmploymentPortal
Related Jobs
Description Customer Experience Manager We are hiring a Remote Customer Experience Manager to oversee CX strategy and ensure consistent, high-quality interactions across all customer touchpoints. Key Responsibilities: Develop and implement CX strategies Analyze customer feedback...
Remote
Description JOB ROLE The Customer Experience Developer plays a key role in shaping and elevating customer service and sales performance across Baltic channels. Beyond designing customer‑centric processes and training programs, this role is about bringing fresh, creative ideas to how...
Remote
This listing has expired. Related Jobs Customer Experience Manager Customer Experience Manager We are hiring a Remote Customer Experience Manager to oversee CX strategy and ensure consistent, high-quality interactions across all customer touchpoints. Key Responsibilities:...
Remote
×