ABOUT THE JOB

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion. We are a collaborative, fast-paced organization where curiosity, ownership, and a willingness to challenge the status quo help us move forward and create meaningful impact.

This role is ideal for you if you enjoy to shape complexity into structure, can confidently navigate different viewpoints, and see communication not simply as content creation, but as an essential part of the overall customer experience. You will have the opportunity to influence how customers experience while driving improvements in communication processes, digital journeys, and the use of technology and AI to deliver communication more effectively.

How You Will Make an Impact:

• Lead end-to-end customer communication projects from planning and stakeholder alignment through content creation, delivery, and follow-up
• Coordinate legal, service, regulatory, and commercial customer communications across multiple customer journeys
• Translate complex business, product, and regulatory topics into simple, customer-friendly communication
• Create, edit, and improve customer-facing content in English and Estonian while coordinating localizations across the Baltics
• Manage communication across digital channels, including email, mobile app, website, push notifications, and other customer touchpoints
• Collaborate with Product, Legal, Compliance, Marketing, Customer Experience, UX, and other stakeholders to ensure high-quality customer communication
• Ensure consistency in tone of voice, content quality, and communication standards across all channels
• Manage multiple parallel initiatives, priorities, dependencies, and deadlines in a fast-paced environment
• Monitor communication performance, customer feedback, and insights to continuously improve communication effectiveness
• Drive opportunities to leverage AI and automation to improve content creation, localization, and communication management processes

What Makes You a Great Fit:

• You have at least 3 years of experience in customer communication, digital communication, content management, project management, or a similar field
• You have experience leading projects and coordinating multiple stakeholders from different business areas
• You are an excellent communicator with strong copywriting and editing skills
• You can simplify complex information and present it in a way that customers easily understand
• You have strong stakeholder management skills and are comfortable influencing decisions without formal authority
• You can effectively manage multiple priorities while maintaining a high level of quality and attention to detail
• You have a customer-centric mindset and naturally view communication as part of the broader customer journey
• Experience in Customer Experience (CX), customer journey management, content design, UX writing, email marketing, or digital content management would be considered an advantage
• Experience in banking, fintech, insurance, telecommunications, e-commerce, or another digital service environment would be beneficial
• Fluent English and Estonian are required in spoken and written communication due to working on a Pan-Baltic level. Russian language skills would be considered an advantage

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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