What You’ll Do
You’ll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers’ needs while also assisting with billing related inquiries Here’s a look at what you’ll be doing:

• Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.

• Answering customer billing calls creating a best in class experience while assisting with billing related needs.

• Driving additional revenue with a focus on customer needs and exploring upsell opportunities.

• Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.

• Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.

• Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.

• Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.

• Working with sales support to find the best solutions and resolve installation or service challenges.

• Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.

• Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

  Are you interested in this position?

  Apply by clicking on the “Apply Now” Button below!
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