What You’ll Do

• Serve as a liaison between business stakeholders and technology teams across back-office functions and enterprise systems
• Partner with teams across Marketing, Revenue Operations, Finance, Accounting, and Customer Operations to understand business needs, challenges, and priorities
• Gather, analyze, validate, and document business and functional requirements
• Document current-state and future-state business processes, workflows, and system interactions
• Translate business needs into user stories, requirements, process maps, and supporting documentation
• Facilitate discovery sessions, workshops, and stakeholder meetings to align on requirements and solutions
• Work with architects, administrators, developers, QA, and vendors to support solution design and implementation
• Help define system and process improvements that support scalability, efficiency, and data quality
• Support user acceptance testing by developing test scenarios, coordinating business participation, and validating outcomes
• Assist with release readiness, documentation, and training for system or process changes
• Help prioritize incoming business requests and support tradeoff discussions across competing needs
• Contribute to application and process improvement roadmaps
• Support integration and cross-system analysis, including process impacts and dependencies
• Partner with third-party vendors and implementation teams where appropriate
• Assist with effort estimation, implementation planning, and business readiness activities

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