What You’ll Do:

• Leverage multiple internal tools and systems to research, analyze, and resolve complex billing questions and customer inquiries.
• Partner closely with cross-functional teams—including Customer Success, Sales, DealDesk, Sales Systems, Order Operations, and Product—to provide support and insights into Datadog’s billing practices.
• Help customers understand their invoices and billing details, which vary based on usage patterns and plan type.
• Proactively identify, communicate, and collaborate with the Customer Success and Sales teams to resolve customer billing discrepancies and issues in a timely manner.
• Manage and triage an incoming queue of requests and inquiries across Zendesk, Jira, and a dedicated Billing Operations Slack channel, ensuring prompt and accurate responses.
• Contribute to ad-hoc projects and process improvement initiatives as they arise.

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