Company Overview

The organisation operates in the digital banking and financial technology industry, delivering technology-enabled banking products designed to simplify account management, electronic payments, and everyday financial services. Its operational model combines banking expertise with digital infrastructure to provide accessible and reliable financial products.

Role Summary

The Banking Product Operations Analyst will support the operational management and performance monitoring of digital banking products. The role involves reviewing banking product processes, analysing service performance, coordinating product-related operational activities, and identifying issues that affect the delivery of digital banking services.

The successful candidate will work across banking operations, product development, customer experience, and technical support teams to ensure that banking products function effectively throughout their operational lifecycle.

This position requires a combination of banking knowledge, analytical ability, operational coordination, and an understanding of how digital financial products serve customers and businesses.

Key Responsibilities

• Monitor the operational performance of digital banking products, including current accounts, savings services, payment features, and account management tools.

• Analyse operational data relating to account activity, payment processing, product usage, and service performance.

• Review banking product workflows to identify inefficiencies and opportunities for operational improvement.

• Coordinate with product and engineering teams when banking features require investigation or operational adjustments.

• Monitor issues affecting account opening, customer verification, payment execution, and account maintenance.

• Prepare operational performance reports and analytical summaries for banking product teams.

• Assist with evaluating new banking product features before and after implementation.

• Document product-related operational procedures and internal process requirements.

• Review customer and operational feedback to identify recurring banking service problems.

• Coordinate product issue resolution between customer support, banking operations, and technical departments.

• Support the monitoring of service-level indicators and operational performance targets.

• Maintain records of product changes, operational incidents, and improvement initiatives.

• Contribute to the development of procedures that improve digital banking service delivery.

Requirements and Qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, Economics, Information Systems, or a related field.

• Experience in digital banking, fintech operations, banking product support, or financial services analysis.

• Understanding of digital banking products, electronic payments, and customer account services.

• Strong analytical skills and the ability to interpret operational data.

• Proficiency in Microsoft Excel, Google Sheets, and reporting tools.

• Familiarity with digital banking platforms and financial service workflows.

• Knowledge of operational performance measurement and process improvement.

• Ability to prepare clear reports and communicate findings to different departments.

• Strong organisational and problem-solving abilities.

• Good understanding of customer account administration and banking service procedures.

• Ability to collaborate effectively with remote and cross-functional teams.

Benefits

• Fully remote working opportunity within Estonia.

• Opportunity to work with modern digital banking products and financial technology systems.

• Exposure to banking product operations and financial service development.

• Professional growth through cross-functional collaboration.

• Opportunity to contribute to improvements in digital banking services.

• Collaborative and technology-focused working environment.

Application Instructions

Interested applicants should submit an updated CV detailing their experience in banking operations, fintech, financial analysis, or digital banking product support. Candidates should highlight their analytical capabilities, knowledge of banking services, and experience coordinating operational improvements within financial environments.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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