Account Manager

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Description

JOB DESCRIPTION

In this role, you’ll:

  • Own a portfolio of business customers of different sizes, building a clear understanding of their goals, product usage, risks, and growth potential.

  • Communicate with customers regularly to ensure they are getting value from our products, answer commercial or product-related questions, and identify where additional support is needed.

  • Identify upsell and cross-sell opportunities within your customer portfolio, qualify them based on customer needs, and move them through your opportunity pipeline.

  • Support customers during product adoption and deployment by coordinating internal resources, clarifying expectations, and helping remove blockers.

  • Manage customer agreements and renewals by preparing commercial terms, aligning timelines, and addressing risks before they affect retention.

  • Lead strategic account management activities, including account planning, at-risk account management, client visits or business trips when relevant, and projects that improve team processes.

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Your skills & experience:

  • Several years of experience managing customer relationships or customer engagements, with a proven track record of delivering positive outcomes.

  • Strong relationship management and problem-solving skills, with the ability to understand customer needs and turn them into action.

  • Excellent written and verbal communication skills in English.

  • Creative, out-of-the-box thinking approach when identifying opportunities, solving challenges, and growing accounts.

  • Data-driven approach to sales, with knowledge of or experience using key sales and mailing tools.

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Nice to have:

  • Experience working with international B2B clients.

  • Prior experience in the technology sector.

  • Strategic Account Management experience.

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Salary & Benefits:

  • Gross salary: 11000 – 19000 PLN/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

  • Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.

 

 

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!
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