Company Overview

The organisation operates in the fintech industry, providing technology-driven financial services that depend on secure customer identification, reliable account verification and effective digital onboarding procedures. Its activities involve supporting digital financial accounts, electronic payment services and customer access to regulated financial products.

The organisation places strong emphasis on accurate identity information, responsible verification practices and the protection of customer financial data.

Role Summary

The Financial Identity Verification Operations Assistant will support the administrative and operational processes involved in verifying customer identities across digital financial platforms. The position focuses on assisting with identity documentation reviews, monitoring verification case statuses, maintaining customer verification records and coordinating requests with authorised compliance specialists.

The role requires an understanding of digital customer onboarding, identity verification technologies and the importance of accurate customer information within financial services. The successful candidate will help ensure that verification cases are properly documented and that incomplete or potentially inconsistent submissions are referred to the appropriate review personnel.

Key Responsibilities

• Assist with the administration of customer identity verification cases across digital financial platforms.
• Review submitted identity documentation for completeness and basic information consistency.
• Help organise verification records involving identity documents, proof of address and other approved onboarding materials.
• Monitor customer verification statuses within digital onboarding and identity management systems.
• Identify missing documents, incomplete submissions and basic information discrepancies for further review.
• Coordinate outstanding verification requests with customer onboarding and compliance teams.
• Maintain accurate records of identity verification activities and case progress.
• Assist with documenting cases referred for enhanced due diligence or additional compliance review.
• Support administrative checks involving business customer onboarding and corporate documentation.
• Monitor verification queues and follow up on cases awaiting additional information.
• Help prepare routine reports covering onboarding volumes, verification progress and outstanding cases.
• Maintain internal reference materials covering identity verification procedures and documentation requirements.
• Escalate suspected document irregularities or potentially fraudulent submissions through approved internal channels.
• Follow established data protection procedures when accessing identity documents and personal financial information.
• Support improvements to verification administration workflows and customer onboarding documentation.

Requirements and Qualifications

• Diploma or degree in Finance, Banking, Business Administration, Law, Financial Technology or a related discipline.
• Previous experience in KYC administration, customer onboarding, financial services support or compliance operations.
• Understanding of digital identity verification and customer due diligence procedures.
• Familiarity with electronic identity documents, proof-of-address requirements and customer onboarding systems.
• Basic knowledge of AML/KYC principles and financial services compliance.
• Strong attention to detail when reviewing personal and business information.
• Ability to maintain accurate case records and manage multiple verification requests.
• Good written communication and organisational skills.
• Familiarity with identity verification platforms and case management systems is an advantage.
• Professional judgement when handling confidential customer information.
• Ability to work independently and coordinate effectively with compliance and customer operations teams.

Benefits

• Fully remote working opportunity within Estonia.
• Exposure to digital identity verification and fintech onboarding technology.
• Opportunities to develop experience in financial crime prevention and compliance operations.
• Collaboration with customer onboarding and regulatory compliance specialists.
• Professional development within digital financial services.
• Opportunity to build specialised knowledge of financial identity management.

Application Instructions

Candidates should submit an updated CV highlighting their experience in KYC administration, digital onboarding, identity verification or financial services operations. Applicants should describe their familiarity with customer documentation, verification systems and confidential information management. Shortlisted candidates may be invited to complete a practical assessment involving customer verification records and routine onboarding scenarios.

Are you interested in this position?

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