Company Overview

The organisation operates within the financial technology sector, supporting digital payment infrastructure, electronic transaction services and financial platform connectivity. Its activities involve coordinating payment network operations, monitoring transaction flows and supporting reliable communication between payment processors, financial institutions and technology service providers.

The organisation values operational accuracy, secure financial data management and effective coordination across its payment technology environment.

Role Summary

The Payment Network Operations Assistant will support the day-to-day administration and monitoring of payment network activities across digital financial platforms. The position focuses on maintaining operational records, tracking payment processing incidents, coordinating network-related support requests and assisting specialists with routine payment infrastructure activities.

The successful candidate will help ensure that payment network information is accurately recorded and that operational issues are communicated to the appropriate technical teams. The role requires an understanding of electronic payment processing, transaction routing and the importance of maintaining reliable connections between financial systems.

Key Responsibilities

• Assist with monitoring operational updates relating to payment networks and electronic transaction services.
• Maintain records of payment processing incidents, connectivity interruptions and service-related notifications.
• Help track transaction routing issues involving payment gateways, acquiring institutions and payment service providers.
• Coordinate routine operational enquiries between payment operations and technical support teams.
• Assist with documenting payment network disruptions and recording their reported impact on transaction processing.
• Monitor outstanding network support cases and follow up on unresolved operational issues.
• Maintain internal documentation covering payment network procedures, escalation contacts and operational workflows.
• Help prepare daily and periodic reports covering payment service availability and operational incidents.
• Assist with reviewing transaction processing reports to identify unusual changes requiring specialist attention.
• Coordinate scheduled operational reviews involving payment infrastructure and external service providers.
• Support the collection of information required for payment incident investigations.
• Help maintain accurate records of network-related service updates and technical communications.
• Escalate recurring transaction routing failures and connectivity concerns through established procedures.
• Follow internal security requirements when accessing payment infrastructure information.
• Recommend improvements to operational documentation and routine monitoring procedures.

Requirements and Qualifications

• Diploma or degree in Information Technology, Finance, Computer Science, Banking or Business Information Systems.
• Previous experience in fintech operations, payment support, financial technology administration or IT service coordination.
• Basic understanding of payment gateways, transaction routing and electronic payment processing.
• Familiarity with digital banking platforms and payment service provider operations.
• Ability to interpret operational reports and document technical incidents.
• Good organisational and analytical skills.
• Proficiency in spreadsheets, digital documentation platforms and issue-tracking systems.
• Strong written communication and attention to detail.
• Ability to coordinate with technical and non-technical departments.
• Understanding of information security and confidential financial data handling.
• Familiarity with payment infrastructure monitoring tools is an advantage.

Benefits

• Fully remote working opportunity within Estonia.
• Exposure to payment network infrastructure and digital transaction systems.
• Opportunities to develop specialised knowledge of fintech payment operations.
• Collaboration with payment technology and infrastructure professionals.
• Professional development within the financial technology industry.
• Long-term career development in digital payments and financial infrastructure.

Application Instructions

Interested candidates should submit an updated CV outlining their experience in payment operations, IT support, banking technology or financial services administration. Applicants should highlight their familiarity with payment processing systems, transaction routing and operational incident coordination. Shortlisted candidates may be invited to discuss payment infrastructure scenarios and demonstrate their ability to manage operational records and support requests.

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