Company Overview

The organisation operates within the digital payments and financial technology industry, providing technology-driven payment services and financial transaction solutions. Its operations focus on transaction reliability, customer protection, payment transparency, and efficient resolution of financial service issues.

Role Summary

The Fintech Customer Payments Disputes Specialist will manage investigations and resolution processes involving disputed transactions, failed payments, duplicate charges, unauthorised transfers, and other payment-related complaints.

The position requires a combination of payment operations knowledge, customer case management, financial investigation, and documentation skills. The successful candidate will work with payment processors, banking partners, fraud prevention specialists, and customer support teams to investigate transaction disputes and ensure that cases are handled accurately and within established timelines.

Key Responsibilities

• Review and investigate customer complaints involving disputed financial transactions.

• Analyse payment records, transaction references, and processing histories.

• Handle cases involving duplicate charges, failed transfers, refunds, and unauthorised payments.

• Coordinate chargeback documentation and supporting evidence.

• Communicate with payment processors and financial institutions regarding unresolved disputes.

• Monitor dispute cases and ensure timely progress towards resolution.

• Maintain accurate case records and investigation documentation.

• Identify recurring payment problems and report operational trends.

• Collaborate with fraud prevention teams on potentially suspicious transactions.

• Explain payment investigation outcomes to relevant customer support teams.

• Prepare periodic reports covering dispute volumes, resolution times, and case outcomes.

• Recommend improvements to payment dispute handling procedures.

Requirements and Qualifications

• Bachelor’s degree in Finance, Banking, Business Administration, Accounting, or a related discipline.

• At least two years of experience in payment operations, banking support, chargeback management, or financial customer service.

• Understanding of card payment processing and electronic transaction workflows.

• Knowledge of chargebacks, refunds, payment reversals, and dispute resolution procedures.

• Familiarity with payment gateways and financial transaction management systems.

• Strong investigative and analytical abilities.

• Excellent written communication and customer case management skills.

• Proficiency in Microsoft Excel and digital case management tools.

• Ability to manage multiple investigations and meet resolution deadlines.

• Strong attention to detail and responsible handling of financial information.

Benefits

• Fully remote working opportunity within Estonia.

• Exposure to international payment operations.

• Professional development in digital payments and financial services.

• Collaborative environment involving banking and fintech professionals.

• Access to modern payment management and case resolution systems.

• Opportunity to improve customer protection and payment service quality.

Application Instructions

Interested candidates should submit an updated CV highlighting their experience in payment disputes, chargeback processing, banking operations, or financial customer service. Applicants should demonstrate their understanding of payment investigations, transaction reconciliation, case documentation, and dispute resolution procedures.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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