Company Overview

We operate within the financial technology and digital banking sector, supporting secure payment services, electronic transactions, and modern financial products. Our operational approach focuses on transaction transparency, customer protection, and efficient resolution of financial service issues.

We are seeking a Digital Banking Disputes Specialist to manage payment-related complaints, investigate disputed transactions, and coordinate resolution processes across digital banking channels.

Role Summary

The successful candidate will investigate customer-reported transaction disputes, review supporting evidence, coordinate payment investigations, and ensure cases are handled according to established operational procedures. This position requires strong analytical thinking, financial transaction knowledge, and the ability to manage sensitive customer cases professionally.

Key Responsibilities

• Investigate disputed card payments, bank transfers, electronic transactions, and other digital payment activities.

• Review transaction histories, payment records, customer statements, and supporting documentation.

• Coordinate chargeback and payment dispute procedures with relevant financial service providers.

• Identify duplicate transactions, unauthorised payment claims, processing errors, and settlement discrepancies.

• Communicate investigation updates and resolution outcomes to relevant internal departments.

• Maintain accurate case records, investigation notes, and supporting evidence.

• Monitor dispute resolution timelines and ensure cases receive appropriate attention.

• Identify recurring dispute patterns and report potential operational weaknesses.

• Collaborate with fraud prevention, compliance, and customer support teams.

• Recommend improvements to dispute management procedures and transaction investigation workflows.

Requirements and Qualifications

• Bachelor’s degree in Finance, Banking, Business Administration, or a related discipline.

• Experience in payment disputes, banking operations, chargeback administration, or fintech customer operations.

• Understanding of card payment processes, electronic transfers, and transaction settlement procedures.

• Familiarity with payment dispute frameworks and card scheme procedures.

• Strong investigative, analytical, and problem-solving abilities.

• Good knowledge of Excel, CRM platforms, and financial transaction management systems.

• Excellent written communication and case documentation skills.

• Ability to handle confidential customer and financial information responsibly.

Benefits

• Fully remote working opportunity within Estonia.

• Exposure to international payment systems and digital banking operations.

• Opportunities for professional development in financial services.

• Collaborative working environment.

• Opportunity to contribute to improved payment security and customer protection.

Application Instructions

Interested applicants should submit an updated CV highlighting their experience in banking operations, payment disputes, chargebacks, or financial customer support. Relevant experience with transaction investigation and case management should be clearly outlined.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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