Company Overview

The organisation operates in the financial technology sector, providing digital platforms and software solutions that support banking operations, payment processing, and electronic financial services. Its technology environment requires dependable application support, effective incident resolution, and continuous monitoring to maintain reliable services for customers and business partners.

Role Summary

The Fintech Application Support Engineer will provide technical support for financial applications and transaction processing platforms. The role focuses on investigating application incidents, diagnosing system errors, monitoring application performance, and coordinating technical resolutions.

The successful candidate will work with software engineering, infrastructure, product, and operations teams to maintain application stability and minimise service disruptions. The position requires practical troubleshooting abilities and an understanding of software applications used in financial services.

Key Responsibilities

• Provide technical support for fintech applications and financial platforms.

• Investigate application errors, system failures, and transaction processing issues.

• Monitor application availability and operational performance.

• Analyse application logs to identify the causes of technical incidents.

• Support incident management and resolution procedures.

• Investigate API communication failures and application connectivity problems.

• Coordinate with development teams to resolve recurring software defects.

• Perform basic database queries to support technical investigations.

• Maintain accurate incident records and technical support documentation.

• Assist with application releases, updates, and deployment verification.

• Monitor unresolved technical issues and ensure appropriate escalation.

• Recommend improvements to application support procedures and system reliability.

Requirements and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.

• At least 3 years of experience in application support, technical operations, or software troubleshooting.

• Understanding of web applications and client-server architecture.

• Knowledge of SQL and basic database troubleshooting.

• Familiarity with REST APIs and application integration concepts.

• Experience analysing application logs and investigating technical incidents.

• Understanding of Linux or Windows server environments.

• Familiarity with incident management and ticketing platforms.

• Strong analytical and problem-solving skills.

• Excellent written communication and technical documentation abilities.

Benefits

• Remote working opportunity within Estonia.

• Exposure to financial technology infrastructure and digital platforms.

• Opportunities to strengthen technical troubleshooting skills.

• Professional training and continuous development.

• Collaboration with international engineering and operations teams.

• Opportunities for career advancement in fintech technology.

Application Instructions

Candidates should submit an updated CV outlining their experience in application support, software troubleshooting, technical operations, or financial technology systems. Applicants should highlight their knowledge of databases, APIs, incident management, and application monitoring.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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