🏢 Company Overview

The organisation operates within the digital banking and financial technology sector, supporting modern banking services through technology-driven financial platforms. Its operations focus on delivering efficient account services, reliable transaction processing, secure digital banking experiences, and improved financial service delivery for individual and business customers.

📌 Role Summary

The Senior Digital Banking Operations Specialist will oversee operational activities supporting digital banking products, including customer account services, electronic transactions, payment processing, and banking administration.

The successful candidate will ensure that banking operations are conducted accurately, efficiently, and in accordance with established procedures. The position requires practical knowledge of digital banking systems, transaction management, account administration, and operational controls.

Working remotely from Estonia, the specialist will collaborate with payment operations, customer support, compliance, and technical teams to maintain service quality and improve operational performance.

🔑 Key Responsibilities

• Coordinate daily operational activities across digital banking services.

• Monitor customer account transactions and electronic banking activities.

• Support account opening, account maintenance, and customer verification processes.

• Review payment processing activities and investigate transaction discrepancies.

• Coordinate with banking partners to resolve settlement and processing issues.

• Monitor transaction exceptions and escalate operational irregularities.

• Maintain accurate banking records and operational documentation.

• Support the implementation of improved digital banking procedures.

• Prepare periodic reports covering transaction volumes and operational performance.

• Assist with internal operational reviews and control assessments.

• Work with technical teams to investigate digital banking service interruptions.

• Ensure banking activities follow applicable regulatory and internal requirements.

🎓 Requirements and Qualifications

• Bachelor’s degree in Banking and Finance, Accounting, Economics, or Business Administration.

• Minimum of 4 years of experience in banking operations or financial technology.

• Strong understanding of digital banking products and electronic payment systems.

• Experience with customer account administration and transaction processing.

• Knowledge of banking reconciliation and settlement procedures.

• Familiarity with digital banking platforms and financial management systems.

• Good understanding of KYC procedures and operational risk controls.

• Strong analytical, organisational, and problem-solving skills.

• Excellent written and verbal communication abilities.

• Ability to work independently in a remote environment.

🎁 Benefits

• Fully remote working arrangement within Estonia.

• Opportunities to work with modern digital banking technologies.

• Professional development within the banking and fintech sectors.

• Exposure to international banking operations.

• Collaborative and technology-focused working environment.

• Opportunities for long-term career progression.

📩 Application Instructions

Interested candidates should submit an updated CV highlighting their experience in digital banking operations, account administration, transaction processing, and financial services. Applications should demonstrate relevant operational knowledge and the ability to support reliable banking service delivery.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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