Company Overview

The organisation operates in the financial technology and digital services sector, developing technology-enabled solutions that help individuals and businesses access financial products, manage transactions and complete digital activities efficiently. Its approach centres on building secure, reliable and intuitive products that address genuine customer needs while supporting sustainable business growth.

The Product Management & Strategy department connects customer research, commercial objectives, technology capabilities and operational requirements. Working with engineering, design, analytics, compliance and customer-facing teams, the department defines product priorities, evaluates opportunities and guides digital products through discovery, development, launch and continuous improvement.

The organisation values evidence-based product decisions, clear communication and collaboration across distributed teams. Product professionals are expected to understand customer problems, evaluate competing priorities and ensure that development efforts deliver measurable improvements in usability, reliability and business performance.

Role Summary

The Senior Product Manager will lead the development and continuous improvement of digital financial products, translating customer needs and business objectives into a clear product strategy, prioritised roadmap and actionable delivery plans.

The successful candidate will be responsible for identifying valuable product opportunities, defining requirements, coordinating cross-functional execution and evaluating the performance of released features. The role requires a strong understanding of product discovery, user experience, technology delivery and commercial outcomes.

Working closely with engineering, UX/UI design, data analytics, operations and compliance specialists, the Senior Product Manager will ensure that product decisions reflect customer feedback, technical feasibility, regulatory considerations and business priorities. The position also involves balancing immediate product improvements with longer-term investments in platform capability and customer experience.

The ideal candidate combines strategic thinking with practical execution skills. They should be comfortable defining problems before proposing solutions, challenging assumptions with evidence and communicating trade-offs clearly to stakeholders.

Key Responsibilities

• Product strategy: Develop and maintain a product strategy aligned with customer needs, organisational objectives and market opportunities. Translate strategic priorities into clear outcomes and measurable success criteria.

• Product discovery: Conduct customer research, stakeholder interviews, market analysis and problem validation to identify meaningful product opportunities before committing development resources.

• Roadmap management: Develop and maintain a prioritised product roadmap, balancing customer value, commercial impact, technical dependencies, operational requirements and delivery capacity.

• Requirements definition: Translate validated product opportunities into clear requirements, user stories, acceptance criteria and supporting documentation that engineering and design teams can use effectively.

• Customer experience: Collaborate with UX/UI designers to improve navigation, onboarding, product accessibility and overall usability across digital customer journeys.

• Cross-functional delivery: Coordinate product development with engineering, design, quality assurance, analytics, operations and relevant compliance stakeholders from discovery through release.

• Prioritisation: Evaluate feature requests, customer feedback, technical improvements and commercial opportunities using structured prioritisation methods and clearly documented trade-offs.

• Financial product development: Where relevant, contribute to product capabilities involving digital payments, account services, transaction visibility, financial dashboards or other digital financial workflows.

• Market and competitor research: Monitor relevant market developments, competing products and emerging customer expectations to identify opportunities for differentiation.

• Data-driven decisions: Define and monitor product performance indicators such as adoption, activation, feature usage, conversion, retention and customer satisfaction.

• Product experimentation: Work with analytics and design teams to develop experiments, evaluate user behaviour and validate proposed product changes.

• Release coordination: Support release planning, stakeholder readiness, customer communication and post-launch monitoring to ensure new features are introduced effectively.

• Risk and compliance collaboration: Work with relevant specialists to identify product risks, document requirements and incorporate applicable security, privacy and regulatory considerations into product decisions.

• Stakeholder communication: Communicate roadmap decisions, product progress, dependencies and delivery risks to relevant stakeholders using clear, consistent updates.

• Continuous improvement: Review product performance and customer feedback after release, identifying opportunities to improve functionality, remove friction and strengthen customer outcomes.

• Product documentation: Maintain product briefs, roadmap materials, decision records and requirements documentation to support transparency and continuity across distributed teams.

Requirements and Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, Economics or a related discipline; equivalent professional experience is also relevant.

• Several years of experience in product management, preferably involving digital platforms, financial technology, SaaS or customer-facing software.

• Demonstrated ability to develop product strategies, prioritise roadmaps and coordinate cross-functional product delivery.

• Strong understanding of product discovery, user research, requirements definition, release planning and product lifecycle management.

• Experience working with engineering and UX/UI teams to translate customer problems into practical product solutions.

• Ability to interpret product analytics and use evidence to evaluate adoption, conversion, engagement and retention.

• Familiarity with agile product development, backlog management and tools such as Jira, Linear, Productboard or equivalent platforms.

• Strong problem-solving skills and the ability to assess trade-offs involving customer value, technical complexity, delivery time and business impact.

• Excellent written and verbal communication skills, including the ability to explain product decisions and requirements to technical and non-technical stakeholders.

• Understanding of digital product security, privacy, accessibility and relevant regulatory considerations in financial services.

• Experience with payments, digital banking, transaction processing or financial management products is an advantage.

• Ability to manage competing priorities and work independently within a remote, cross-functional environment.

• Professional English proficiency; knowledge of Estonian or additional European languages is beneficial.

Benefits

• Remote working within Estonia, with flexibility to organise work around agreed objectives and delivery commitments.

• Opportunity to influence product strategy and the development of customer-facing digital services.

• Collaboration with multidisciplinary teams across engineering, design, analytics and business operations.

• Professional development through product discovery, roadmap ownership and complex product delivery initiatives.

• Exposure to modern financial technology products and evolving digital customer expectations.

• A working environment that values customer insight, analytical thinking, accountability and continuous improvement.

• Opportunities to develop expertise in product strategy, experimentation and measurable product outcomes.

• Participation in cross-functional initiatives that connect customer needs with business and technology priorities.

Application Instructions

Applicants should submit an up-to-date CV outlining their product management experience, roadmap responsibilities, product launches and contributions to customer or business outcomes.

Candidates are encouraged to include examples of products or features they have helped develop, describing the problem addressed, their individual responsibilities, the decisions made and the results achieved. A portfolio or anonymised product case study may be included where appropriate.

Shortlisted applicants may be invited to discuss a product prioritisation scenario, explain how they would validate a customer problem or outline an approach to improving adoption of a digital financial product. Candidates should be prepared to demonstrate structured reasoning, customer awareness and an ability to balance business objectives with technical and operational constraints.

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