Company Overview

The organisation develops and operates technology-enabled financial services supporting electronic foreign exchange trading. Its platform operations function works across trading, engineering, and business operations to maintain reliable transaction flows, investigate system issues, and improve the quality of trading services.

Role Summary

The FX Trading Platform Support Analyst will investigate technical and operational issues affecting foreign exchange trading platforms and connected transaction systems. The role combines FX workflow knowledge with incident analysis, system monitoring, and structured troubleshooting to help ensure that trading activity is processed accurately and platform issues are resolved efficiently.

Key Responsibilities

• Monitor trading platform activity and investigate errors affecting FX order entry, execution, or trade reporting.

• Analyse application logs, transaction records, and system alerts to identify potential causes of trading incidents.

• Triage incidents involving order rejections, delayed updates, incorrect trade statuses, and data inconsistencies.

• Coordinate with software engineers and infrastructure teams to diagnose platform and integration issues.

• Validate transaction data across connected trading, reporting, and operational systems.

• Support incident reproduction and regression testing following system fixes or platform updates.

• Maintain incident records, troubleshooting notes, and technical support documentation.

• Identify recurring platform issues and recommend improvements to monitoring and support procedures.

• Communicate incident status and operational impact to relevant internal stakeholders.

• Follow established access controls, escalation procedures, and change-management requirements.

Requirements and Qualifications

• Degree in Computer Science, Information Systems, Finance, or a related discipline, or equivalent practical experience.

• Experience in application support, trading technology support, financial systems operations, or a similar technical role.

• Understanding of FX trading workflows and the operational impact of platform disruptions.

• Familiarity with log analysis, incident management, and systematic troubleshooting.

• Working knowledge of SQL and REST APIs; exposure to FIX protocol is beneficial.

• Experience using ticketing systems, monitoring dashboards, or application-support tools.

• Strong problem-solving, documentation, and communication skills.

• Ability to prioritise incidents and coordinate effectively with technical and non-technical teams in a remote environment.

Benefits

• Remote working arrangement within Estonia.

• Hands-on exposure to electronic FX platforms and trading technology.

• Collaboration with software engineering, infrastructure, and trading operations teams.

• Opportunities to develop skills in financial systems support and incident management.

• A professional environment focused on platform reliability, technical learning, and operational quality.

Application Instructions

Please submit an up-to-date CV describing your experience in platform support, application troubleshooting, financial systems, or trading technology. Highlight relevant experience with logs, APIs, SQL, incident management, or FX workflows. Applications will be evaluated against the role’s technical capabilities and professional requirements.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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