A growing fintech environment in Estonia is looking for a Fintech Product Operations Analyst to help ensure that digital financial products perform effectively from launch through everyday customer use.

The position combines operational analysis, product support, process optimization, customer-impact analysis, and cross-functional coordination. You will work closely with product, technology, compliance, customer operations, and data teams to understand how financial products perform in real-world conditions and where improvements are required.

What You Will Do

• Monitor operational performance of fintech products and digital financial services.
• Analyze product-related incidents, customer issues, and operational exceptions.
• Translate operational observations into actionable product-improvement opportunities.
• Support product launches, releases, updates, and operational readiness activities.
• Review customer journeys to identify friction, delays, or unnecessary process complexity.
• Coordinate with engineering teams when product issues require technical investigation.
• Work with customer operations to identify recurring customer-impacting problems.
• Analyze product performance metrics and prepare structured reports.
• Support user acceptance testing and operational testing of new functionality.
• Maintain product-operation documentation, workflows, and process maps.
• Assist in defining operational requirements for new product features.
• Track product incidents through investigation and resolution.
• Help establish procedures for handling new products and functionality after launch.
• Contribute to automation and process-efficiency initiatives.
• Support continuous improvements across digital banking, payments, wallet, or other fintech products.

What We Are Looking For

We are interested in professionals who can understand both how a financial product works and how customers actually experience it.

Relevant experience could include fintech operations, product operations, digital banking, payments, business analysis, customer operations, technology operations, or financial-services technology.

You should have:

• Strong analytical and structured-thinking skills.
• Experience interpreting operational or product data.
• Good understanding of digital financial products.
• Strong communication and documentation abilities.
• Ability to work with product and technology teams.
• Excellent problem-solving skills.
• Strong attention to detail.
• Ability to manage multiple operational priorities.
• Confidence working with spreadsheets, dashboards, ticketing systems, or analytics platforms.
• A continuous-improvement mindset.

Advantageous Experience

Experience with payment products, digital wallets, banking applications, card products, payment gateways, account services, open banking, financial APIs, or customer-facing fintech platforms would be valuable.

Familiarity with agile product-development environments and experience participating in product testing or release processes would also be beneficial.

The Impact

Every successful fintech product depends on more than good software. It requires reliable processes, clear operational ownership, effective monitoring, and a strong understanding of customer needs.

This position gives you the opportunity to contribute to that entire operating layer—helping transform fintech products from technical releases into dependable financial services.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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