We are seeking a Digital Lending Operations Manager to oversee and continuously improve the operational processes supporting technology-enabled lending services.

This position is designed for an experienced financial-services professional who understands both operational execution and the technology supporting modern lending.

Key Areas of Responsibility

Lending Operations

• Oversee day-to-day lending operations from application through repayment.
• Monitor application processing, verification, approval, disbursement, and servicing workflows.
• Ensure operational procedures are executed consistently and efficiently.
• Establish service standards and operational performance metrics.
• Investigate processing exceptions and recurring operational issues.

Process Improvement

• Map lending workflows and identify unnecessary operational friction.
• Develop process improvements that increase efficiency while maintaining appropriate controls.
• Work with technology teams to automate repetitive operational activities.
• Participate in testing new lending functionality and operational changes.
• Establish standard operating procedures and continuously improve documentation.

Cross-Functional Coordination

• Collaborate with Product, Engineering, Finance, Compliance, Risk, Customer Operations, and Data teams.
• Translate operational requirements into technology and product improvements.
• Coordinate operational readiness for new lending products and system releases.
• Provide operational insight during product-development initiatives.

Performance & Reporting

• Monitor application volumes, processing times, approval workflows, disbursement performance, repayment activity, and operational exceptions.
• Produce regular management reporting.
• Identify trends affecting operational efficiency and customer experience.
• Establish measurable improvement targets for lending operations.

What We Are Looking For

• 5+ years of experience in lending operations, banking operations, fintech, credit administration, or financial services.
• Practical understanding of digital lending processes and financial-service operations.
• Experience managing operational teams or complex cross-functional processes.
• Strong understanding of customer onboarding, verification, lending workflows, and repayment operations.
• Strong analytical and problem-solving ability.
• Experience working with digital platforms and financial technology systems.
• Excellent organizational and stakeholder-management skills.
• Ability to manage operational priorities in a fast-changing technology environment.

The Profile

The successful candidate combines financial-services discipline with technology-oriented thinking. You understand that operational excellence is created through good processes, accurate data, capable teams, effective controls, and well-designed systems.

What You Can Expect

A high-responsibility role within a technology-driven financial environment, with the opportunity to shape lending operations, improve digital workflows, and contribute directly to the scalability of modern financial services in Estonia.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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