What you’ll be doing:

Provide technical support, troubleshooting and issue resolution to our customers via email, phone, chat or remote web session.
Manage a queue of support tickets for high priority and complex technical issues.
Reproduce issues in-house and respond to customers in a timely manner.
Collaborate with Peers, Mentors, Escalation Engineers, Knowledge Base and other internal tools to provide the most effective, world-class solutions for our customers.
Evaluate, identify, and escalate platform bugs and issues as they are encountered.
Maintain a technical understanding of the entire JumpCloud Platform.
Collaborate with Customer Success Managers, Account Managers and Implementation Engineers to ensure the success of our new customers as they transition into the day-to-day use of our product.
Develop and maintain knowledge base articles to increase shared knowledge among the entire Support Engineering team.
Collaborate with peers on projects aimed at improving the customer and Support Engineering operations.
Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!
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