What You’ll Do

• Handle support cases across our school partners, families, and therapists, developing deep intuition for where friction lives
• Identify gaps in our current care support model and begin designing the systems to close them
• Partner with leadership to define what “great” looks like across the school success → patient → therapist support loop

• Write SOPs that allow contractors and future team members to deliver consistent, high-quality support
• Hire and manage care team as Marble grows
• Own the tracking, reporting, and experimentation infrastructure for CX, for e.g. run structured tests, measure what’s working, and share insights across the org 
• Are you interested in this position?

  Apply by clicking on the “Apply Now” Button below!
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