What You’ll Do

• Own GlossGenius’s fraud program end-to-end – define strategy, detection rules, and response protocols – evolving them as volume and fraud patterns change
• Build investigation workflows for chargebacks, disputes, suspicious transactions, and account takeovers that enable fast, accurate action
• Drive down fraud losses by identifying emerging attack vectors and implementing controls before they scale, without degrading the user experience
• Partner with Payments and Engineering to shape fraud tooling roadmaps, translating operational pain points into product requirements
• Manage chargeback and dispute operations end-to-end, including evidence compilation, representment strategy, and win-rate optimization
• Build reporting and alerting that gives leadership real-time visibility into fraud trends, financial exposure, and operational performance
• Develop policies and SOPs that balance risk mitigation with customer experience 
• Are you interested in this position?

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