We’re looking for a Card Disputes Associate Specialist to join our team in the Tallinn office! This role is a unique opportunity to have an impact on Wise’s mission, help save millions more people money and work in a disruptive, fast-growing and fun environment.

Here’s how you’ll be contributing to Card Disputes team:

As a Card Disputes Associate Specialist, you are a frontline expert responsible for the heartbeat of our daily operations and are the executor of the workload directly contributing to SLAs.

• Maintain consistent and high-level execution of daily tasks and recurring responsibilities within Card Disputes.

• Support own team in reaching main performance metrics targets and SLAs set for the Operations organisation.

• Meet individual SLAs and KPIs set for the role.

• Detect and escalate domain-related problems and complex issues, ensuring timely and relevant communication with stakeholder.

• Follow Operational procedures and keep track of critical updates.

• Execute the end-to-end investigation and resolution of complex Card Fraud (CF) and Non-Fraud (NF) disputes, ensuring every decision is strictly compliant with card scheme rules and regulatory requirements.

   

• Are you interested in this position?

  Apply by clicking on the “Apply Now” Button below!
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