JOB DETAILS

We’re seeking an experienced German-speaking Support Specialist to own customer support operations  keeping customers unblocked, informed, and confident at every touchpoint.

• Ticket Management: Own all inbound support tickets via Intercom, ensuring fast resolution with no open loops.

• Operational Support: Handle trip requests and day-to-day operational queries from customers.

• Bug Triage: Document, reproduce, and escalate bugs to Product with structured, reproducible reports.

• Help Centre: Create, maintain, and continuously improve help centre content — if a question recurs, it becomes an article.

• Customer Newsletter: Own the monthly customer newsletter, keeping customers informed on product updates.

• FinAI Management: Monitor, tune, and improve FinAI — our Intercom AI support agent — treating it as a team member, not a set-and-forget tool.

• You bring experience in a customer support or operations role, ideally in a B2B SaaS environment.

• 1–2 years of experience in a support, helpdesk, or customer operations role.

• High proficiency in both German and English.

• You are fast, thorough, and take pride in resolution quality – you know that a fast wrong answer is not a good answer.

• You have a self-serve mindset – you proactively turn recurring questions into scalable content.

• You thrive in a fast-paced, results-oriented environment. You are self-motivated and proactive, able to work independently in a fully remote team setup.

• You have a good understanding of technology and different tools, including Intercom.

• Exceptional communication skills, with the ability to explain complex topics clearly and simply.

• Demonstrated ability to manage multiple open tickets and priorities simultaneously without losing track.

• Strong problem-solving skills, with a proactive and solutions-oriented mindset.

• Contribute to building the future of the fastest-growing HR tech startup in Germany backed by prominent customers such as Scout24, Vodafone, BioNTech, and others, as well as funding from top-tier VC and angel investors.

• Competitive salary and VSOPs (Virtual Stock Options) to share in our success.

• A monthly budget of €200 to spend on 🏢 co-working space and/or 🏃‍♀️ sports subscriptions.

• Work from anywhere in a remote-only company and go on workations for up to 183 days a year.

• Merit-based culture with substantial growth opportunities.

• Trust-based work – organize your own schedule. We want to celebrate results, not hours spent working.

• Collaborative team culture where everyone’s input is valued to shape sales efforts, approaches, and processes.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!
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