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Description
About the role
The Product Operations team is responsible for the day-to-day operation of the payment processing platform. This entails troubleshooting issues and managing escalations, monitoring and enhancing payment performance, supporting expansions, and coordinating product launches, all aimed at ensuring customers and our partners enjoy the best possible payment experience with Us. We are also focused on ensuring the reliability and transparency of payment flows in both directions, from customers into our platform and from our platform out to our partners, to support a seamless and trustworthy financial ecosystem.
Main tasks and responsibilities:
Resolve various escalations from the wider organization on payment-related issues.
Identify development tasks to address performance, incident, or customer issues with clear business cases and requirements.
Support and train the Customer Support and Operations teams on escalations, payment operation processes, and other related systems.
Research and implement payment expansion projects in new and existing markets as required.
Conduct payment reconciliations of our payment providers across all markets, ensuring completeness and accuracy of both incoming and outgoing payment flows.
About you:
You have 1–3 years of experience in online payments, fraud, finance, reconciliation, or other fintech services.
You bring a data-driven, analytical mindset with strong SQL expertise (Excel/Google Sheets) to solve complex problems efficiently.
You’re a proactive problem-solver and fast learner who takes ownership, finds solutions, drives results, and pays great attention to detail.
You are a strong team player. Our team handles large volumes of customer payments across the world, so close collaboration and tight teamwork are essential.
You possess strong verbal and written English communication skills and can collaborate effectively with others.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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