Join our team as a Team Lead in Securities & Fund Service Team, Business Operations Department!

Yes, you can! That’s our attitude towards our work, ambitions, ideas, and relationships. We believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

How You Will Make an Impact:

• Lead day-to-day activities of the Baltic team, ensuring that all processes related to Securities and Fund area products processing are completed accurately, within agreed service levels, and in compliance with internal bank’s regulations
• Organize cross-country Securities and Fund back-office operations in Baltics, cross-country process verification and alignment on Baltic level
• Prioritize and assign daily tasks to team members based on workload, skills, and priorities to ensure balanced and efficient work distribution. Ensure the team has access to the necessary resources, tools and training to perform tasks efficiently
• Monitor demand for services, team capacity and workload distribution, adjusting assignments as needed to meet agreed service levels, quality standards, and prevent bottlenecks. Implement corrective actions as needed
• Track team and individual performance metrics, providing regular feedback and support to improve efficiency, accuracy, and compliance across all team functions
• Lead team meetings to share updates, clarify objectives, address challenges, and promote a collaborative environment where team members can effectively support each other.
• Address day-to-day challenges that arise within team processes, implementing effective solutions to maintain process continuity. Escalate complex issues to the Unit Manager or relevant departments as needed, ensuring timely resolution while keeping all stakeholders informed. Quickly identify operational issues and analyze root causes to minimize impact on team performance and service delivery. Actively assist team members in resolving any operational issues
• Ensure that risks within the team are effectively identified, assessed, mitigated and monitored
• Ensure accuracy of completed work and compliance of process execution with internal and regulatory requirements
• Drive continuous improvement culture across Team, encourage employees to brainstorm improvement proposals, evaluate and verify proposals raised by employees. Propose process improvements based on recurring issues or bottlenecks, collaborating with team members to refine workflows and enhance efficiency
• Lead and support the team by setting clear roles, empowering goal-setting, fostering development, managing performance and risk, and ensuring alignment with strategy and values

What Makes You a Great Fit:

• Previous managerial experience 1-3 years, or Securities and Fund area work experience more then 5 years, or experience in driving change initiatives
• Knowledge of Securities and Fund area products and processes
• Basic understanding of regulatory requirements within Securities and fund products area
• Strong understanding of business process management
• Management experience in production environment through standardized managerial processes
• Cross functional and cross border cooperation skills
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. 
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor’s note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Gross salary. 3000 – 4900 EUR/month, which is to be determined depending on your level of experience and competencies