🏢 Company Overview

The organisation operates within the digital banking and financial technology industry, supporting technology-enabled banking services, electronic payment solutions, and modern financial platforms. Its business operations focus on delivering reliable digital banking experiences through efficient service management, operational controls, and continuous technology-driven improvements.

📌 Role Summary

The Director of Digital Banking Operations will provide strategic and operational leadership across the organisation’s digital banking activities. The position is responsible for ensuring effective service delivery, operational efficiency, transaction processing quality, and coordination between banking operations and technology departments.

The successful candidate will oversee operational performance, establish service delivery standards, manage departmental resources, and implement improvements that strengthen the reliability of digital banking services.

This position requires an experienced banking leader with strong operational management capabilities, a thorough understanding of digital financial services, and the ability to coordinate cross-functional teams in a remote working environment.

🔑 Key Responsibilities

• Establish and execute operational strategies supporting digital banking services.

• Oversee daily banking operations, including account administration and transaction processing.

• Lead payment operations, reconciliation, settlement, and customer account service functions.

• Develop operational performance indicators and monitor departmental results.

• Identify inefficiencies and implement improvements across banking workflows.

• Coordinate with technology teams to improve banking platform reliability.

• Oversee operational risk management and internal control procedures.

• Manage departmental budgets, resources, and workforce planning.

• Establish service delivery standards and operational performance targets.

• Lead and develop banking operations managers and team leaders.

• Coordinate business continuity and operational resilience initiatives.

• Prepare strategic operational reports for executive management.

• Ensure banking operations remain aligned with applicable regulatory requirements.

🎓 Requirements and Qualifications

• Bachelor’s degree in Banking and Finance, Business Administration, Economics, or a related field.

• Master’s degree in Business Administration or Finance is an advantage.

• At least 8 years of experience in banking or fintech operations.

• Minimum of 4 years in senior operational management.

• Strong understanding of digital banking, payment systems, and financial operations.

• Experience managing cross-functional teams and complex operational processes.

• Knowledge of operational risk, reconciliation, settlement, and banking controls.

• Strong financial reporting and performance management capabilities.

• Excellent leadership, strategic planning, and decision-making skills.

• Ability to manage remote teams across different operational functions.

🎁 Benefits

• Fully remote working arrangement within Estonia.

• Senior leadership opportunity within digital banking.

• Exposure to innovative financial technology platforms.

• Opportunities to influence operational strategy and transformation.

• Professional development and executive learning opportunities.

• Collaborative international business environment.

📩 Application Instructions

Candidates should submit an updated CV detailing their banking leadership experience, operational achievements, team management responsibilities, and involvement in digital banking transformation. Applicants should demonstrate their ability to improve operational performance and lead complex financial service functions.

Are you interested in this position?

Apply by clicking on the “Apply Now” Button below!

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