You have 3-5 years of experience in programme or project management, ideally in Customer Support or another customer-facing, fast-paced organisation.
You are skilled in shaping and driving cross-functional initiatives (from service improvement to technology change) with strong ownership and accountability.
You are s structured communicator and stakeholder manager, confident aligning diverse teams (Ops, Experience, Enablement, Product, Legal, etc.) to deliver outcomes.
You are comfortable working with project management tools (e.g. Jira, Confluence, Sheets, Gantt/roadmaps) and applying frameworks like RACI, RAID logs, and governance routines.
You are highly organised and resilient under ambiguity with the ability to switch between multiple projects, set priorities, and keep momentum under pressure.
You are a pragmatic, hands-on problem solver with a strong understanding of Customer Support processes, who thrives in environments that require adaptability, change management, and clear documentation.
