ABOUT THE JOB

• Scope of role:

  • User problem resolution & feedback loops

  • Data accuracy & integration quality

  • Feature QA & workflow automation

• Team: Product (starting in Customer support)

• Report to: Product Ops Lead

• Location: Remote. Anywhere, with a preference for overlap with Europe timezones.

• Employment: B2B

  • 🎄 32 holidays per annum (incl. public holidays)

  • 👨‍💻 Co-working space budget

• Experience level: This is an entry-level role. Strong crypto fundamentals is a must.

• Team size: A company of 35 people.

• Visa sponsorship: No

• Recording + ID: Calls may be recorded for note-taking and ID verification purposes. Formal ID verification required before offer.

🚀 Work within one of the most rapidly growing industries in the world

You’ll be the bridge between our users and our developers, ensuring our product remains the most accurate in the market. In practice, that means you’ll:

• Understand and solve user problems: Gather feedback to spot opportunities, dive into reported issues to find root causes, and help the support team tackle complex cases.

• Shape the product: Work with the product team to refine strategy based on user insights and competitor research.

• Ensure data accuracy and integration quality: Investigate transaction data for errors or inconsistencies and collaborate with devs to improve our integrations.

• Test and refine features: Perform thorough QA on new features before release to ensure they meet user expectations and catch bugs.

• Organize workflows: Use AI tools to automate processes and maintain a high-quality Jira board so developers can work efficiently.

Within 30 days

• You can confidently use Koinly with complex portfolios.

• You independently investigate transaction discrepancies.

• Your internal notes are clear, structured, and actionable.

Within 60–90 days

• You handle high-complexity crypto cases.

• You identify recurring issue patterns.

• You contribute to QA validation or testing of fixes.

• Engineering trusts your investigations.

The benchmark:You should be able to run your own complex crypto portfolio through Koinly and understand exactly what is happening at the transaction level.

You have:

• Deep, hands-on Crypto expertise: You understand swaps, liquidity pools, bridges, staking, token approvals, DAOs, transaction mechanics, and the broader blockchain ecosystem. At Koinly, we’re truly passionate about the crypto space, so a genuine interest and hands-on experience in crypto—beyond just Bitcoin—is a must for this role.

• Analytical & technical skills: You can analyze complex data, enjoy debugging messy problems, compare data sources before drawing conclusions, and you care about precision and evidence.

• A Meticulous Eye: You have a high bar for quality and a “detective” mindset when it comes to QA and testing.

• Tool proficiency: You are comfortable with Jira, Excel, block explorers, and using AI tools to amplify your productivity.

• Communication: Fluent English and the ability to translate technical issues into actionable insights for cross-functional teams.

• Collaboration: Ability to work closely with cross-functional teams, including developers, customer support, and product managers.

• Adaptability: Willingness to learn quickly and navigate a fast-paced, evolving industry.

• Basic API understanding.

• Experience working with RPC nodes and/or GraphQL.

• Programming experience (Python, JavaScript, etc.).

• Knowledge of Solidity or other blockchain languages.

• Autonomy over meetings

• Quality over speed

• Curiosity over credentials

• Evidence over assumptions

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!
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