ABOUT THE JOB

What You Will Do as a Process Analyst:

• Support the continual improvement framework by analyzing processes, identifying inefficiencies, and helping teams design and implement enhancements that improve quality and performance
• Map and document IT processes using standard methodologies
• Identify improvement opportunities through data analysis, workshops, and feedback
• Support ITIL4, Lean, and Agile improvement projects and assist in tracking benefits
• Document lessons learned and improvement outcomes
• Maintain process documentation repositories and ensure version control
• Own a set of procedures and lower-level documents within the CIO office

What We Expect:

• Experience with process mapping and analysis tools
• Strong analytical and problem-solving skills
• Familiarity with ITIL4, COBIT, Lean, Six Sigma or Agile principles
• Attention to detail and clear documentation style
• Able to initiate and own topics end-to-end
• Collaborative, improvement-oriented mindset
• Excellent stakeholder engagement and cross-functional collaboration skills
• Experience in Atlassian tools (Jira, Confluence)
• Understanding of IT governance frameworks, including the end-to-end design and effectiveness of processes and controls
• Experience working in agile environments and/or familiarity with business agility frameworks
• Strong project management skills, self-driven
• Preferably background in banking or technology sector in a similar regulated industry (e.g., financial services)
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

What We Offer:

• Flexible working hours, Hybrid work, and a possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• Additional weeks of vacation to all employees with 1+ years tenure
• Volunteer time off and 30 fully paid calendar days for military training every year
• Competitive health benefits package – health insurance after the first 3 months as + health days in case of your absence due to sickness without a doctor’s note
• Internal and external training programs, workshops, conferences, online trainings for professional growth and wellbeing
• Working with international teams who value challenging work together with good humor and having fun
• Gross salary. 3,300 – 5,000 EUR/month. The final offer will depend on the level of your experience and competencies